Our mission: to eliminate every barrier to mental health.
At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,
Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.
We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a
net positive ROI for employers and we are the only company in our category to earn
external validation of net savings for customers.
We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.
The
Provider Marketing Associate for our
New Venture will play a crucial role in creating our brand’s voice for our providers and maximizing the provider experience throughout their journey with us. Using provider-centric, data-driven strategies, this individual will be responsible for capturing the sentiments of our providers to curate a personalized, fulfilling experience for our entire network: driving growth, engagement, and efficiency throughout their Spring Health lifecycle. Reporting to the Senior Manager, Provider Strategy of our New Venture, this role will support the entire provider journey, from initial onboarding to ongoing engagement and retention.
We are only considering candidates based on the East Coast, with a strong preference for those located in the New York City area.
What You’ll Be Doing
- Lead and optimize creation of content and collateral supporting the entire provider lifecycle at Spring Health.
- Support multi-channel strategies to onboard, engage, and retain providers, fostering a strong and active network.
- Support development and execution of larger network strategies to drive engagement with our product platform.
- Establish and manage initiatives to strengthen provider relationships and engagement, such as provider ambassador programs, peer support groups, and focus groups.
- Monitor key performance indicators such as provider retention, satisfaction rates, and engagement metrics to track success and inform improvements.
- Collaborate closely with product, operations, and network teams to ensure a seamless and high-quality provider experience.
What Success Looks Like In This Role
- Optimized Provider Journey: Builds a thoughtful and streamlined provider lifecycle, from initial enrollment to ongoing engagement, leading to reduced time-to-first-session and improved provider satisfaction.
- High Provider Engagement & Retention: Achieves measurable improvements in provider satisfaction scores (e.g., NPS) and a reduction in provider attrition rates, reflecting increased participation in engagement and community-building programs.
- Data-Driven Insights: Establishes robust reporting mechanisms, providing actionable insights that drive improvements in provider experience and operational efficiency across the entire lifecycle.
- Strategic Impact: Enables the successful roll-out and expansion of new Spring Health service lines by ensuring a robust and engaged provider network.
- Cross-Functional Collaboration: Fosters effective partnerships across teams, leading to seamless execution of projects and alignment with broader business strategies.
What We Expect From You
- 3-5 years of relevant experience in provider relations, network operations, or lifecycle management within a healthcare or tech environment.
- Proven experience creating high-engagement collateral and content for large audiences.
- Data-driven, analytical, and operational in nature.
- Excellent written, verbal, and listening communication skills.
- Creative, collaborative, sharp, humble, and goal-oriented.
- A genuine interest in promoting community and relationship building.
- Experience designing surveys or facilitating interviews preferred.
- Proficiency in leveraging data and analytics to inform strategy and drive decisions.
- Ability to manage multiple priorities and stakeholders effectively.
The target base salary range for this position is $62,500 - $77,250, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.
Benefits Provided By Spring Health
Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.
- Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
- Employer sponsored 401(k) match of up to 2% for retirement planning
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
- We offer competitive paid time off policies including vacation, sick leave and company holidays.
- At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
- Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
- Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
- Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
- Up to $1,000 Professional Development Reimbursement a year.
- $200 per year donation matching to support your favorite causes.
Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.
Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values
Our privacy policy: https://springhealth.com/privacy-policy/
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
