Entity: WELL Health Clinic Network Inc. - Clinic Transformation Clinic Shared Services
Position: Engagement Specialist, Clinic Transformation, Eastern
Type: Full Time
Location: WELL Toronto Office
Salary Range: $55,000 - $65,000
About the Company:
WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol "WELL." As the largest clinic network in Canada, operating under the WELL Health Clinic Network brand, we currently have 180+ clinics across the country. Our team includes over 3,400 WELL Care Providers, facilitating more than 4.2 million patient interactions each year. Our clinics offer a diverse range of services, including walk-in appointments, family medicine, internal medicine, Kinesiology, sleep apnea treatment, botox procedures, and women’s health services. WELL exists to enable healthcare practitioners with best-in-class technology and services. The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Records (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more. The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, and improve their patients’ healthcare experience and health outcomes. For more information about the companies, visit; www.well.company, wellclinics.ca
Position Summary:
As an Engagement Specialist for Clinic Transformation at WELL Health Technologies, you will be at the forefront of driving meaningful changes within our clinic network. Your role will involve collaborating with clinical managers, healthcare providers, and other stakeholders to ensure the successful adoption and integration of new technologies and processes aimed at transforming clinic operations and enhancing patient care.
What you will be doing:
- Provide training during site visits utilizing various digital adoption platforms and tools.
- Research and suggest training tools to leadership team to enhance adoption efforts and experience.
- Identify necessary skills and ensure all users have the skills necessary to increase adoption targets.
- Collect feedback to determine where users need additional assistance and training to increase tech adoption.
- Ensure documentation & knowledge base is up to date.
- Assist in change adoption plans, stakeholder engagement plans, communication and engagement materials and measurement plans.
- Communicates with employees, leadership, and stakeholders on the various stages, deadlines, and goals with minimal supervision.
- Monitor usage statistics to ensure productivity targets are met.
- Improve engagement and performance.
- Inspire others by communicating benefits of the digital tools, leading by example.
- Use KPIs or metrics to monitor and improve adoption.
- Proactively identifies potential roadblocks and manages risk.
You have:
- Experience establishing great working relationships with Clinical Managers, and MOA to drive tech adoption.
- Tailor training to variety of audiences on new technology systems or processes.
- Ability to manage and effectively prioritize and work with leadership team to change adoption tactics if we are not hitting targets.
- Continuously work on meeting adoption targets for projects.
- Experience in the healthcare industry, particularly in clinical settings.
- Certified Professional Healthcare Information and Management Systems (CPHIMS) is an asset
How leadership will assist you in the success of your role:
- Mentorship on how to effectively collaborate digital tool adoption and change.
- Gain a deep understanding of Digital Technology life cycle and driving adoption of various technologies to solve business problems.
- Gain skills including facilitating large meetings, navigating effectively through complex issues, and developing sound recommendations based on effective metrics and research.
- Learn various project management tools/methods including Agile, Goal Setting Frameworks, Kanban, and reporting and analytics.
- Create concrete goal setting to allow support your growth opportunities.
The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization.
At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate.
WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!
WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar.
Want Read more about us: https://stories.well.company/
