Company Overview
For over 30 years, ReproTech has been the expert in long-term reproductive cryostorage. We are a trusted cryostorage facility that provides extended storage services to both IVF centers and oncology professionals. Operating across the United States, ReproTech maintains a substantial presence with five strategically located facilities, serving our valued patients and the network of esteemed reproductive laboratories with which we collaborate closely.
Summary
The Accounts Receivable Analyst role is essential for managing the financial operations of a growing multi-site cryostorage company, focusing on billing, collections, and patient account reconciliation. The ideal candidate should possess a solid understanding of medical billing practices, demonstrate excellent communication skills, and maintain a strong commitment to accuracy and timeliness.
Detailed Duties & Responsibilities
Billing
- Oversee the company’s third party, institutional account, and clinic billing processes.
- Review new invoice change requests. file claims and follow up on denials.
- Prepare and generate patient statements/invoices and memos.
- Investigate and rectify billing errors.
- Work with the Company’s third-party mail services company to have statements/invoices sent to customers.
Accounts Receivable
- Review and/or process account adjustments, which may involve discounts, write-offs, or credit balance adjustments.
- Generate recurring transactions.
- Apply payments - ACH, prepayments, credit cards, managing payment plans, etc.
- Generate the declined credit card list.
Patient Account Management
- Prepare patient refund requests and enter check refunds in Acumatica for processing.
- Ensure that customer information: profiles, billing details are correct in Acumatica.
- Check client records for anomalies: inactive clients with missing end dates; active clients with end dates; clients with no start date; check for active clients for alignment with inventory and scheduled invoice status.
Past Due/Collections Calling Effort
- Call clients with declined credit cards or no payment information to get payment method for current and to newly past due accounts
- For accounts past due closer to 90 days – make calls for payment to advise that their account is past due and will be sent to collections shortly. Get payment method if possible..
- Apply late fees and generate associated dunning letters.
Additional Duties and Responsibilities
- Deliver exceptional customer service while addressing patient billing inquiries through phone or email interactions.
- Foster cross-functional communication regarding billing, payments, adjustments, and follow-up procedures; and contribute to team cohesion by maintaining strong relationships with other departments within the company.
- Perform any other duties as assigned.
Reasonable accommodation may be made to qualified individuals with disabilities to perform the essential functions of the job.
Education/Experience
- A college degree is preferred; college courses in accounting, business or related fields are a plus.
- 2 years of prior experience in account billing and/or collections.
- Experience working with Acumatica is a plus.
- Knowledge of healthcare billing, collection, credit balance procedures, documentation requirements, and compliance with HIPAA standards.
- Experience working with electronic billing systems and electronic medical record systems.
- Proficiency with Microsoft Office is expected.
- Duties require accurate and professional verbal and written communication skills, including the ability to effectively interact with a diverse range of personalities.
- Ability to organize, prioritize and manage various work assignments and be an engaged member of a cooperative work environment.
Job Type: Full-time
Pay: $28.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
- Work from home
Work Location: Remote
