Chinese Bilingual Front Desk Coordinator

Life IVF Center • Irvine, CA, US • 2d ago

High-impact patient role with competitive Pay and Benefits serving the Chinese-speaking community!

The ideal candidate for the role will have a patient-centric attitude, speak fluent Mandarin Chinese, and experience in patient coordination, customer service, or sales in healthcare settings.

Position Details:

We are currently seeking an experienced professional to join our Irvine headquarters in caring for and supporting our patients. Our Front Desk Patient Coordinators create the first impression patients have with our organization and are a critical part of their patient experience.

The Front Desk Coordinator will work closely with their teammates to be responsible for many aspects of patient experience and general business operations including patient management, scheduling, case management, and collecting payments, among a variety of others. Patient Coordinators are the backbone of clinical administration and a crucial part of helping prospective parents on their fertility journeys.

Benefits:

Health, dental, and vision insurance plans
Paid time off and sick days
401K plans available for tenured employees
Company trips, events, activities, and banquets
Leadership and development opportunities

Qualifications:

Full professional fluency in Mandarin is required, familiarity with medical terminology is ideal
Ideally 1+ years prior work experience in medical office setting e.g., reception / front desk / medical assistant / care coordinator experience
Alternatively, strong customer service / sales experience is a plus
Familiarity with medical terminology and ideally ICD codes is preferred not required
Familiarity with EMR software and patient scheduling is a plus
Local to the Irvine area for interview, evaluation period

Responsibilities:

Guide enquiring individuals through the consultation, information gathering, testing, and evaluation processes to begin treatment as a new patient
Assist patients in person, by phone, and via email with questions, scheduling, billing, and all other non-medical visit needs
Deliver the highest standard of patient service and a supremely courteous and professional experience
Resolve issues for patients and ensure all patients feel supported, comfortable, and well cared for
Collaborate with team members to improve individual and department performance
Coordinate with leadership and other departments to address patient feedback and resolve patient questions
Develop ideas, collaborate with other departments, and create initiatives to improve the medical practice and standards of patient care
Serve and protects the clinic community by adhering to professional standards, hospital policies and procedures, federal, state, local, and practice requirements

About Life IVF Center:

Life IVF Center is a nationally acclaimed fertility program, helping thousands build the family of their dreams. Located in Southern California, we specialize in Precision IVF®, offering our patients accessible treatment tailored to their needs and circumstances with high rates of success and reduced reliance on medication. We pride ourselves on our outstanding patient results, strong team atmosphere, and culture of continual improvement.

Candidate Traits:

Strong desire to help patients, passion for healthcare and supporting others
Warm and friendly personality that is encouraging to teammates and potentially sensitive patients
Outstanding verbal communication skills with compassion, professionalism, and courtesy
Proactive and always eager to create positive changes for patients, teammates, and the organization
Quick learner with ability to adapt to ambiguity and problem solve independently
Humble team player that is comfortable working with diverse patients and colleagues

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits: