Genetic Counseling Assistant (GCA) - Intake/Case Coordinator

Reproductive Genetic Innovations • Full-time • Northbrook, Illinois, United States • $42k - $48k / year • 1d ago

RGI is looking to fill the role of a full-time, on-site Genetic Counseling Assistant (GCA) - Intake/Case Coordinator. This position serves as a primary liaison between patients, their IVF clinic, and the team at RGI. As a GCA - Intake/Case Coordinator, you will be working directly with patients and their referring providers to make the logistics of preimplantation genetic testing as simple and seamless as possible.

This position reports directly to the Genetic Counseling Manager.

Duties Include:

· Implementing patient care plans by coordinating information, consents, and continuing care requirements.

· Recording and managing patient intake forms, clinical requisition forms, patient medical information, and billing information in our medical database.

· Working with RGI’s Financial Department to facilitate the patient’s financial plan by communicating fee schedules, initiating payments, and providing claim information.

· Performing Insurance Benefit Checks as needed.

· Maintaining RGI’s databases, calendars, and medical records with reminders and alerts to organize daily tasks such as consultations, DNA sample collection kits, test results, payments and other clinical documentation.

· Responding to and triaging phone and email inquiries from patients and healthcare professionals.

· Acting as a liaison between physicians, patients, and clinical staff to provide top-quality patient service throughout the entirety of the PGT process.

· Collaborating with other clinical staff to resolve issues impacting patient care progression.

· Providing recommendations for process/service improvement to promote patient satisfaction.

· Performing other duties as assigned.

Requirements:

· Bachelor’s degree

· Strong genetic background

· Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)

· Strong email communication and customer service skills

· Exceptional organizational skills and attention to detail

· Excellent oral and written communication skills

· Ability to effectively communicate with patients and healthcare professionals

· Self-motivation and ability to work both independently and in a team environment