Accounts Receivable Specialist

Kindbody • Full-time • Remote (United States) • $23 / hour • 3m ago

About Kindbody

is a leading fertility clinic network and family-building benefits provider for employers offering comprehensive virtual and in-person care. Kindbody's clinically managed program includes fertility assessments and education, fertility preservation, genetic testing, in vitro fertilization (IVF), donor and surrogacy services, and adoption, as well as physical, mental, and emotional support from preconception through postpartum. Kindbody is the trusted fertility benefits provider for more than 110 employers, covering more than 2.4 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of high-quality care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all.

About the Role

As an experienced AR Specialist, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration.

Responsibilities

Provide administrative support, managing all communications relating to incoming insurance remittance and patient invoices.
Maintain knowledge of company policies, audit patient ledgers, organize invoices and begin the collections process for patient accounts with past-due balances.
Maintaining appropriate documentation and notes of collection activities.
Handle patient intake phone calls and email inquiries, review light clinical information, and review out of network insurance information with the patient
Ensure timely follow up on all unpaid claims utilizing monthly aging reports
Effective communication abilities for phone contacts with insurance payers to resolve issues
Customer service skills for interacting with patients regarding medical claims and payments
Research and resolve any discrepancies, denials, appeals, collections
Set up patient payment plans and work collection accounts
Review patient bills for accuracy and completeness and obtain any missing information
Process claims and post payments.
Process insurance payments, including balance billing to secondary insurance and/or directly to patients.
Analyze rejected and outstanding claims, troubleshoot errors and rejection codes, and correct and re-submit all denied claims.
Properly note system and maintain all documentation required for compliant claim submission.
Prepare and process refund requests.
Verify and post deposit amounts.
Update patient accounts, including verification of insurance coverage and changes in patient information, with appropriate documentation.
Reporting payer issues to leadership and assist in the development of strategies and tactics to address and resolve
Prepare accounts for collections and work with outside collection agencies.
Respond to a high volume of telephone inquiries in a positive and professional manner, resolve and follow up on all issues within designated timeframes.
Meet positional metrics and benchmarks.
Maintain the highest degree of ethics when handling patient payments and bill processing
Follow all department standard operating procedures carefully and accurately
Other duties as assigned by the Director.

General Administrative Duties:

Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion
Maintain clear communication with the clinics about overall clinic operations
Other duties and projects as assigned

Who You Are

2+ years of healthcare finance reporting payer issues to leadership and assist in the development of strategies and tactics to address and resolvecial experience in a fast-paced, customer focused environment, Fertility clinic experience, a plus
Experience in billing specifically in patient benefit details, reconciling insurance Explanation of Benefits and patient invoicing
A passion for women’s health, fertility is a plus
Strong written and verbal communication skills & a team player
Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems
Detail oriented with strong organizational skills
Exemplifies amazing customer service skills and professionalism
Experience in CPT and ICD-10 coding; familiarity with medical terminology
Ability to manage relationships with various insurance payers
Experience in filing claim appeals with insurance companies to ensure maximum entitled reimbursement.
Certificate from an accredited medical and billing school.

Job Type: Full-time

Pay: $23.00 per hour

Work Location: Remote