Clinic Care Coordinator

Seleni Institute • Full-time • New York, New York State, United States • $60k / year • 1m ago

Clinic care coordinator

About us

The Seleni Institute is committed to providing excellent psychotherapy for women, men, and families experiencing maternal mental health and family-building challenges, from mild parenting stress and worry, to severe postpartum depression and anxiety, to the grief of losing a child. Our experienced clinicians provide individually-tailored, evidence-based psychotherapy at our upper east side location. To learn more about us, please visit our website and our social media handles, such as Instagram.

The role

Seleni seeks a Patient Coordinator for our clinic. This role will assist with various important patient touch points as well as administrative needs for our beautiful clinic. Our ideal candidate is empathetic and personable as well as hyper-organized and resourceful. We welcome candidates who share our passion for supporting the emotional health of individuals and families during the family building years and our belief that doing so can unlock the potential of future generations.

Serve as the welcoming voice of Seleni: respond to patient inquiries via phone and email with warmth and professionalism
Conduct structured, initial phone conversations with prospective patients about their needs to facilitate clinician matches
Coordinate with patients and clinicians for scheduling and other patient needs.
Maintain a well-functioning, inviting clinic environment by managing office appearance
Restock and organizing clinic supplies, including occasional light lifting (e.g., deliveries, paper goods, office materials)
Process payments for patients and assist with billing-related questions
Evaluate and manage out-of-network insurance benefits to help patients understand and optimize their coverage
Serve as an ongoing point of contact for patient follow-up questions and concerns
Facilitate student correspondence and oversee certificate issuance for training programs
Foster and maintain relationships with common referral sources to assist with marketing and continuity of care for clients
Collaborate with leadership to support and implement process improvements that enhance clinical workflows and patient experience

Apply today

Please email your Resume and Cover Letter to HR@seleni.org

Expectations and terms

We work hard to acquire and retain the best people as well as create a welcoming, positive work environment. We are committed to recruiting and maintaining a diverse team; individuals from all backgrounds are strongly encouraged to apply.

Minimum requirements: Bachelors; strong interest in health care and mental health Preferred requirements: 2 years of medical office experience in a patient facing role. Experience with patient intakes, insurance verification and processing, and proven customer service success. Mental health experience preferred (Psychology background).

Job Types: Full-time

Salary: $60,000 per year

Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Flexible spending account, Health insurance, Life insurance, Paid time off, Parental leave, Vision insurance

Schedule: Monday to Friday; some hybrid available

Work Location: minimum in person 60%

Job Type: Full-time

Pay: $60,000.00 per year

Benefits: