PGT Coordinator
About Kindbody
is a leading fertility clinic network and family-building benefits provider for employers offering comprehensive virtual and in-person care. Kindbody's clinically managed program includes fertility assessments and education, fertility preservation, genetic testing, in vitro fertilization (IVF), donor and surrogacy services, and adoption, as well as physical, mental, and emotional support from preconception through postpartum. Kindbody is the trusted fertility benefits provider for more than 110 employers, covering more than 2.4 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of high-quality care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all.
About the Role
We are seeking a highly organized and detail-oriented individual to join our team as a Preimplantation Genetic Testing (PGT) Coordinator. Reporting to our PGT Manager, you will play a critical role in coordinating and overseeing the PGT process to ensure the most accurate and efficient administrative support related to the genetic testing of embryos. You will work closely with our clinical, laboratory and external reference lab teams to facilitate the seamless execution of the PGT workflow. You will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is a FULL TIME position and is remote.
Responsibilities
- Support patients in their pursuit of PGT testing for all Kindbody clinics through collaboration with various teams: clinical, embryology, financial and reference laboratories.
- Coordinate PGT testing (PGT-A, PGT-M, PGT-SR, and WGS cases) on behalf of physicians, including patient outreach with testing details, submitting test requisitions, and communicating patient desired changes back to the clinical team for approval.
- Monitor and track the progress of PGT cycles, maintaining accurate records and documentation.
- Communicate with external genetic testing laboratories and ensure results are received within the appropriate timeframe.
- Liaise with reference and embryology labs to assist with any discrepancies in submitted orders, samples, or paperwork.
- Coordinate with financial teams to verify coverage and assist patients with financial arrangements.
- Address patient phone and portal message inquiries and concerns related to PGT, offering compassionate support.
- Work collaboratively with the clinical and laboratory teams to optimize PGT workflows.
- Assist with results delivery, referring patients to genetic testing companies/physicians if there are additional inquiries
- Maintain strict confidentiality and adhere to all Kindbody ethical standards, policies and procedures in handling genetic information.
- Assist in locating relevant genetic reports necessary for PGT-SR or PGT-M cases
- Assist in coordinating additional testing or counseling related to PGT-M
Who You Are
- Bachelor's degree in a related field (e.g., biology, genetics, healthcare administration) or 1-2 years of work experience in a similar healthcare role.
- Prior experience in a healthcare or fertility clinic setting; knowledge of PGT processes and procedures a plus.
- Strong interpersonal and communication skills, with the ability to empathize with patients.
- Excellent organizational and time-management abilities, capable of managing multiple tasks.
- Detail-oriented with a commitment to maintaining accurate records, data collection and documentation.
- Nice to have: Knowledge of genetic counseling principles and familiarity with informed consent procedures.
- Nice to have: Proficiency in medical terminology and understanding of genetic testing terminology.
- Ability to work collaboratively in a team-oriented environment.
- Adherence to ethical standards and a commitment to patient confidentiality.
- Flexibility and adaptability to meet changing clinic needs and patient schedules.
- Willingness to stay updated on industry regulations and advancements in PGT technology.
- If you meet the qualifications outlined above and are passionate about assisting patients on their journey to parenthood through PGT, we encourage you to apply for the PGT Coordinator position. Join our dedicated team and contribute to making a positive impact on the lives of our patients.
Perks and Benefits
Kindbody values our employees and wants to do everything to ensure that our employees are happy and professionally fulfilled, but also that they have the opportunity to be healthy. We are committed to providing a number of affordable and valuable health and wellness benefits to our employees, such as paid vacation and sick time; paid time off to vote; medical, dental and vision insurance; FSA + HSA options; Company-paid life insurance; Short Term + Long Term Disability options; Paid Parental Leave (up to 12 weeks fully paid dependent on years of service); 401k plans, monthly guided meditation and two free cycles of IVF/IUI or egg freezing (after taxes) and free egg storage for as long as you are employed.
Additional benefits, such as paid holidays, commuter transit benefits, job training & development opportunities, social events and wellness programming are also available. We are constantly reevaluating our benefits to ensure they meet the needs of our employees.
In an effort to protect our employees and our patients, Kindbody strongly encourages all employees to be fully vaccinated against Covid-19. However, some states are requiring that all healthcare workers be fully vaccinated. Candidates seeking employment at Kindbody in the following states will be required to be fully vaccinated against COVID-19 and provide proof of your COVID-19 vaccine prior to your start date of employment: California, Colorado, Illinois, New York, New Jersey and Washington. All other states are exempt from this requirement. If you cannot receive the COVID-19 vaccine because of a qualifying legal reason, you may request an exception to this requirement from the Company
Job Type: Full-time
Pay: $25.00 - $27.00 per hour
Schedule:
Work Location: Remote
