About Kindbody
is a leading fertility clinic network and family-building benefits provider for employers offering comprehensive virtual and in-person care. Kindbody's clinically managed program includes fertility assessments and education, fertility preservation, genetic testing, in vitro fertilization (IVF), donor and surrogacy services, and adoption, as well as physical, mental, and emotional support from preconception through postpartum. Kindbody is the trusted fertility benefits provider for more than 110 employers, covering more than 2.4 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of high-quality care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all.
About the Role
As a Patient Billing Help Desk (PBHD) Support Specialist you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration.
Responsibilities
- Provide administrative support, managing communications relating to incoming insurance remittance and patient invoices.
- Maintain knowledge of company policies, audit patient ledgers, organize invoices.
- Maintaining appropriate documentation and notes of patient interactions and investigative activities.
- Handle patient messages, review light clinical information, and review out of network insurance information with the patient.
- Effective communication abilities for phone contacts to resolve issues.
- Customer service skills for interacting with patients regarding medical claims and payments
- Research and resolve any discrepancies, denials, appeals, and/or collections.
- Set up patient payment plans.
- Review patient bills for accuracy and completeness and obtain any missing information.
- Analyze rejected and outstanding claims, troubleshoot errors and rejection codes.
- Properly note system and maintain all documentation required for compliant claim submission.
- Update patient accounts, including verification of insurance coverage and changes in patient information, with appropriate documentation.
- Respond to a high volume of telephone inquiries in a positive and professional manner, resolve and follow up on all issues within designated timeframes.
- Meet positional metrics and benchmarks.
- Maintain the highest degree of ethics when handling patient payments and bill processing.
- Follow all department standard operating procedures carefully and accurately.
- Other duties as assigned by the supervisor.
General Administrative Duties:
- Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion
- Maintain clear communication with the clinics about overall clinic operations
- Other duties and projects as assigned
Who You Are
- 2+ years of healthcare finance reporting payer issues to leadership and assist in the development of strategies and tactics to address and resolve, experience in a fast-paced, customer focused environment, Fertility clinic experience, a plus
- Experience in billing specifically in patient benefit details, reconciling insurance Explanation of Benefits and patient invoicing
- A passion for women’s health, fertility is a plus
- Strong written and verbal communication skills & a team player
- Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems
- Detail oriented with strong organizational skills
- Exemplifies amazing customer service skills and professionalism
- Experience in CPT and ICD-10 coding; familiarity with medical terminology
- Ability to manage relationships with various insurance payers
- Certificate from an accredited medical and billing school, preferred not required
Job Type: Full-time
Pay: $25.00 per hour
Schedule:
- Day shift
- Monday to Friday
- Rotating weekends
Work Location: Remote
