KindEOS Match Coordinator
Embryo. Oocyte. Surrogacy. Sperm (directed).
About the Role
As an experienced KindEOS Coordinator reporting to our KindEOS Senior Manager of Business Operations, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is a 40 hours/ week full time remote/ hybrid position and is based out of our Chicago West Loop location located at 333 S Desplaines Street, Ste 200, Chicago IL.
Responsibilities
Overseer of all aspects to manage the clients KindEOS match facilitation and/ or independent match and subsequent pre-IVF cycle coordination (sales of the KindEOS service lines/ program options and conversion to Kindbody IVF cycle). To evaluate and execute the client desires to align with KindEOS program options and convert to Kindbody treatment. The intended parent conversion to KindEOS match and conversion to third party reproduction (TPR) IVF treatment cycle.
- A third party service line expert for the KindEOS programs: Specific to match facilitation and pre-cycle IVF coordination (donor egg, directed sperm, donor embryo and gestational surrogacy)
- Collaborate closely with Kindbody physicians, enterprise, financial navigators, IVF, and clinical staff and KindEOS teams to provide expertise specific to third party services (embryo donation, egg donation, gestational surrogacy and directed sperm donor services/ deliverables)
- Identify potential KindEOS candidates (embryo, egg or surrogates) in alignment with the intended parents' criteria, for match coordination
- Assist in collaboration with the KindEOS teams and Kindbody clinical teams with a KindEOS client’s independent journey, seeking KindEOS agency support services (at fee) when presenting with a designated/ known, non-KindEOS embryo, egg or surrogate candidate(s)
- Conduct comprehensive consultations with intended parents to understand their specific needs, preferences, and expectations for match facilitation and/ or independent journey coordination/ support needs
- Educate intended parents and third party matched candidates about the match and pre-cycle processes, including legal, ethical, and medical aspects
- Take ownership and oversee the day to day operations of KindEOS match management and be knowledgeable of the business of sales management
- Oversee care from match selection through the pre-cycle coordination (pre-IVF cycle) to provide guidance, education, and support to clients and within the Kindbody/KindEOS organization for this specific clientele
- Collaborate with legal ART attorney groups, psychologists/ LCSW, financial vendors, escrow management, insurance companies, preferred industry vendors, and others as needed
- Maintain and optimize necessary systems and document control to be outcome focused approach
- Day to day operations will involve working collaboratively with the KindEOS, Kindbody teams and outside professional vendors, to optimize match/ pre-cycle coordination
- Assist KindEOS leadership in addressing operational gaps, problem solving, new innovation and incident reporting specific to the KindEOS match/ pre-cycle management across all service lines (embryo, egg and surrogacy)
- Participatory with the KindEOS team and marketing teams for support, to determine the efficacy of current workflows, recruitment/ marketing efforts and recognize opportunities for increased efficiency, as well as overall patient experience (for third party candidates and intended parents)
- To collaborate and report service line development, KPI outcomes and or other recommendations to the KindEOS team manager and KindEOS Director
- Collaborates with the Kindbody clinical teams and KindEOS teams for all third party candidate medical/genetic vetting
- Pre-cycle coordination of matched candidates: collaborate with the Kindbody clinical teams, review of necessary genetic/ medical records of their matched third party candidate, order medications and coordinate calendar dates
- Education and support for pre-cycle management of medication protocols and instructions (collaborate with the KindEOS APP and Kindbody clinicians)
- Maintain accurate and thorough medical records utilizing EMR
- Learn, follow, and keep up to date with FDA regulations for HCT/Ps, ACOG and ASRM guidelines related to Third Party Reproduction (i.e., embryo donation, egg donation, gestational surrogacy, sperm donation and ethics), and other professional groups (i.e. SEEDS, etc.)
- To collaborate with the Kindbody IT staff for necessary support of systems management
- Knowledgeable for high-level, cross-coverage, of day-to-day operations within the KindEOS teams (under direction of the KindEOS team manager and/ or the KindEOS Director)
- Knowledgeable for cross functional match facilitation KindEOS egg donation services for intended parents, applicable to surrogacy journeys
- Upkeep, development and implementation of systems, spreadsheets, and documents
- Lead contact for the KindEOS EDC platform, specific to the surrogacy service line (to work closely in collaboration with the EDC platform programmer)
- Maintaining anonymity, confidentiality and HIPAA/ PHI compliance for all parties
- Assess and contribute to solutions for necessary improvements or changes
- Participate in professional development and organizational meetings specific to the KindEOS programs
- Minimal travel to other locations, as necessary, to provide support for the service line, professional vendors, and organization. Travel varies based on the engagement and may be local, regional, or national.
- Ability to present/ speak at engagements, per leadership direction
- Assist with other office duties, per leadership direction
- And other responsibilities may be designated and ad-hoc projects from time to time, based on business needs and operational objectives i.e. DEI, Holistic 360 and Enterprise expert leads in KindEOS teams
Who You Are
- 1-2 year expert in the fertility industry, with third party reproduction specific to embryo donation, egg donor and/ or surrogacy experience (personal and/ or professional)
- Must have great communication skills and be a people-oriented person
- Exceptionally well organized and be able to multitask
- Proficient at keeping patients records
- Ability to communicate, problem-solve independently and respond quickly to all key team members is critical
- Must be proactive and self-driven to execute on critical and timely deliverables
- Ability to uphold the KindEOS and Kindbody professionalism and positive, kind culture
- And other qualifications, based on business needs.
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Schedule:
- Day shift
- Monday to Friday
- Rotating weekends
Work Location: Remote
