Patient Experience Navigator - East Bay & Silicon Valley

Kindbody • Full-time • Remote (United States) • $25 - $27 / hour • 3m ago

Patient Experience Navigator

About Kindbody

Kindbody is a leading fertility clinic network and family-building benefits provider for employers offering comprehensive virtual and in-person care. Kindbody's clinically managed program includes fertility assessments and education, fertility preservation, genetic testing, in vitro fertilization (IVF), donor and surrogacy services, and adoption, as well as physical, mental, and emotional support from preconception through postpartum. Kindbody is the trusted fertility benefits provider for more than 110 employers, covering more than 2.4 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of high-quality care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all.

About the Role

As an experienced Patient Experience Navigator reporting to our Clinical Coordination Manager, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is a full time remote position.

Covering our East Bay and Silicon Valley Locations in Califonia. Candidate must be on PT time zone.

Responsibilities

● Manage inbound customer communication (phone, secure messaging, email & chat) and ensure all messages are answered in a timely fashion

● Maintain clear communication with management about overall customer service

● Comforting patients by anticipating patients' anxieties; answering patients' questions

● Filing and retrieving patient records, maintaining patient accounts, using electronic medical records

Who You Are