Front Desk & Scheduling Lead Full-Time - MetroPartners OBGYN

MetroPartners Obstetrics & Gynecology, P.A. • Maplewood, MN, US • 1d ago

Company Overview

MetroPartners Obstetrics & Gynecology P.A. is comprised of practitioners who have extensive backgrounds in the care of women of all ages and are committed to providing compassionate, competent care at all times with respect for our patient’s health care concerns and individuality. Our office's are located in Maplewood, Woodbury and Mendota Heights MN.

Position Summary

This is a working lead position to support the staff and department practices related to scheduling appointments and front desk/check in duties. This individual must also demonstrate competence in all functions related to patient insurance eligibility, demographic verification, consent management, scheduling accuracy, and performance management. This role will involve regular front desk and/or scheduler shifts per week in order to remain (target 50-75% of time). This role also demands ability to commute to all three MetroPartners locations (Maplewood, Woodbury, Mendota Heights) during the week.

Essential Job Functions

·Serves as support and content expert for all front desk and scheduling duties included but not limited to: checking patients in and out, scheduling appointments, verifying insurance, collecting co-pays/payments due, and processing medical records requests.

· Ensures that department staff is trained in and abides by all HIPAA standards while maintaining a high degree of professionalism in all situations.

· Works in partnership with the clinical leads to ensure good patient flow and excellent customer service.

· Coaching and development of direct reports using training and constructive feedback as needed.

· Demonstrates and the collection of patient copayments, coinsurance and past due balances at the time of service and through personal demonstration.

· Ensures the correct gathering and verification of insurance via real-time eligibility via calling and/or utilizing payor websites.

· Ensures the correct gathering of demographic and consent documents

· Train and coach to provider preferences and scheduling requirements to increase accuracy of provider schedules.

· Collects performance data & uses in a manner to support department improvement.

· Creates and maintains a staffing schedule that meets the need of the practice at all locations from open to close

· Ensures front desk documents and all department training materials are updated and reviewed annually or as appropriate.

· Must be available for employee concerns/call-ins during off hours as needed.

· Monitors and supports online scheduling platforms; alerting clinic leadership to areas of improvements

Knowledge, Skills, and Ability Requirements:

· Extensive knowledge of front desk procedures such as clinic payment policies, insurance eligibility and plan collection, consent documents

· Extensive knowledge of scheduling practices in an EMR (experience scheduling in Athena EMR preferred)

· Excellent communication, customer service, and organizational skills

· Ability to work efficiently and effectively in a fast-paced environment

· Ability to identify safety or performance issues that need to be escalated.

· Proficiency in use of EMR (Athena Health or EPIC preferred), Microsoft Office including Excel, insurance portals

· Collaborative learner with a growth mindset

· Excellent attendance and dependability required

· Ability to accurately disseminate direction from system or site leaders to support Premier-wide front desk/scheduling standards.

Work and Education Qualifications:

· 2 years of medical front desk or scheduler experience required

· Experience as a lead or supervisor preferred

· High school diploma or GED required (Bachelor’s degree, AA degree preferred).

Locations

Maplewood
Woodbury
Mendota Heights

Schedule

8-hour shift/day - 40 hrs/week minimum
Monday - Friday, with the possibility of weekend days being added in the future
Between the Hours of 7 AM and 7 PM

Call-To-Action: If you are passionate about providing exceptional patient care and thrive in a supportive healthcare environment, we invite you to apply today and become an integral part of our team at MetroPartners OBGYN!

Job Type: Full-time

Pay: $24.66 - $32.91 per hour

Expected hours: No less than 40 per week

Benefits: