ESSENTIAL JOB RESPONSIBILITES:
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SCHEDULING: Coordinates and schedules surgeries, follow-up appointments as designated by physicians. Coordinates processes and routines for all paperwork as required to meet physician and facility requirements. Books surgeries based on physician volume maintaining appropriate standard turn-around times. Complete insurance authorizations prior to surgery. Assures that all the appropriate clinical and insurance coding information is collected for the surgery schedule.
- PATIENT CARE: Demonstrates courtesy and helpfulness toward patients and their families. Identifies scheduling barriers and implements solutions to improve scheduling results based on predetermined goals or Post-operative concerns by collecting patient history and performing screenings.
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PERFORMANCE IMPROVEMENT: Responsibilities include assuring that all surgeries are scheduled, surgical clearance and lab work is obtained responding timely to patient messages and requests. Ability to work independently on assigned tasks as well as to accept direction on given assignments. Ensure that all the required equipment is ready for surgery. Schedule diagnostic work pre- or post-operation.
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CLERICAL FUNCTIONS: Understands and fully utilizes electronic medical records, Possession of strong organizational skills, answer phones, sending/receiving patient medical records, obtaining lab/x-ray reports, hospital notes, demographics, complete post op data entry. Strong knowledge of surgical procedures, medical terminology, knowledge of CPT codes, healthcare billing and authorizations. Strong computer skills and familiar with Excel, Word, and Windows.
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ENVIRONMENTAL/ORGANIZATIONAL RESPONSIBILITIES: Fulfills organizational requirements including respecting and promoting patient rights, responding to emergencies appropriate, identifying and addressing practice priorities, understands compliance and carries out activities in full compliance with outside mandated and internally imposed requirements; and completes other duties as assigned.
- All other duties as assigned.
- Frequently accesses email and other organizational messaging platforms to stay up to date on information within the organization and provides a means of communication between staff members.
- Performs all procedures in accordance with established policies and procedures of OCH and adheres to legal compliance policies and other regulatory issues.
KNOWLEDGE:
- Knowledge of health care field and medical office protocols/procedures.
- Knowledge of medical terminology.
- Knowledge of specific assisting tasks related to medical practice.
- Knowledge of information that must be conveyed to patients and families.
SKILLS:
- Skills high level of quality through attention to detail and monitoring of work.
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Skills intact and diplomacy in interpersonal interactions.
- Skills in understanding patient education needs by effectively sharing information with patients.
ABILITIES:
- Ability to learn and retain information regarding patient care procedures.
- Ability to project a pleasant and professional image.
- Ability to plan, prioritize and completes delegated tasks.
- Ability to demonstrate compassion and caring in dealing with others.
KEY BEHAVIORS:
- Honesty and Integrity
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Making a difference
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working cooperatively with others
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Achieving excellence in personal performance
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Demonstrating creativity in problem solving and sound judgement
Equipment Operated: Standard medical exam/office equipment, which may include computerized health information management system for medical records, etc.
Work Environment: Combination of medical office and exam/procedure room settings. Well-lighted,
well-ventilated adequate space.
Mental/Physical Requirements: Must be able to use appropriate body mechanics when performing desk tasks and in the room with patients. Occasional stress from dealing with many staff, providers, and patients.
EDUCATION: High school diploma or GED required.
PREVIOUS EXPERIENCE: 1+ years surgery scheduling or related experience.
OTHER REQUIREMENTS: Basic Life Support Certification required.Must be able to communicate effectively with physicians, patients and the public and be capable of establishing good working relationships with both internal and external customers.
