Job description:
We are seeking a highly organized and detail-oriented individual to join our team as a Front Office Coordinator and scheduler. In this position you will be responsible for various clinical and administrative responsibilities while ensuring efficient and professional customer service to our patients.
Supervisor: Front Office Coordinator
Supervisory Responsibilities: None
Major Responsibilities/Tasks:
-
Answer and screens telephone calls in a courteous manner
-
Schedule patient appointments and procedures according to established policies and procedures
-
Comfort in speaking to patients regarding reproductive medicine
-
Obtain accurate demographic and insurance information from patients
-
Checking patients in and out of the clinic which may include explanation of benefits, collection of time-of-service co-payments, unpaid balances and complete patient intake paperwork
-
Process and post charges daily
-
Verify account balances for accuracy and provide information to patients regarding unpaid balances.
-
Prior authorization for surgical procedures and treatment
-
Follow up with insurance companies/internal departments to ensure that prior authorizations and other requirements are met in accordance with the treatment plan for patients
-
Creating and updating patient charts
-
Document records in appropriate sections of patient charts and keeps patient charts in proper order
-
Prepare patient charts in advance and complete patient charts when final
-
Data entry of office visits, consults and surgery including ICD-10 and CPT coding
-
Maintain files and records in a confidential manner
-
Maintain organization and efficiency of front office
-
Maintain patient confidentiality
-
Perform other related duties as requested or assigned
Qualifications:
-
High school diploma or equivalent required
-
Dependable
-
Reliable Transportation
-
Proficient in using phone systems and other office equipment
-
Strong knowledge of Computer and Software Systems and functions, proficient in Microsoft Excel and Word
-
Knowledge of medical terminology and insurance practices
-
Must have clear, customer oriented, professional communication/phone skills
-
Excellent organizational skills with the ability to prioritize tasks effectively
-
Strong attention to detail and accuracy in all work performed
-
Ability to multitask in a fast-paced environment while maintaining professionalism
-
Previous experience in a medical office setting required
-
Knowledge of basic arithmetic to make calculations, balance and reconcile payments processed, and complete data entry to document patient financial accounts
-
knowledge of HIPAA Law
If you are a highly motivated individual with exceptional organizational skills and a passion for providing excellent customer service, we encourage you to apply! Join our team and contribute to our mission of delivering exceptional service to our clients.
