Job Summary
We are seeking a dynamic and organized Medical Receptionist to join our healthcare team! In this vital role, you will be the friendly first point of contact for patients and visitors, ensuring a smooth and welcoming experience from the moment they walk through the door. Your expertise in medical administrative support, appointment scheduling, insurance verification, and electronic health record (EHR) systems will be essential in maintaining efficient clinic operations. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for providing outstanding patient service, this opportunity is perfect for you! This position offers a rewarding chance to contribute to quality healthcare delivery while developing your professional skills.
Responsibilities
- Greet patients warmly and professionally, creating a positive first impression.
- Schedule appointments accurately using various EMR (Electronic Medical Records) systems
- Verify insurance coverage and benefits, including Medicare and other third-party payers, ensuring all documentation is complete and accurate.
- Collect payments and perform medical collections when necessary, adhering to HIPAA regulations for patient confidentiality.
- Manage patient check-in and check-out processes efficiently while updating patient information in the EMR system.
- Review medical documentation for completeness and accuracy, including care plans, CPT (Current Procedural Terminology) codes, ICD-9/ICD-10 codes, and medical billing details.
- Handle multi-line phone systems with professionalism; provide excellent phone etiquette while addressing patient inquiries or directing calls appropriately.
- Maintain organized medical records and files—both electronic and paper—ensuring compliance with health information management standards.
- Assist with office management tasks such as filing, data entry (including 10-key typing), and managing office supplies.
- Verify insurance details and process claims efficiently
- Support clinical staff by coordinating patient intake procedures and preparing necessary documentation for appointments.
- Uphold HIPAA compliance at all times to protect patient privacy and confidentiality.
- Provide exceptional customer service by addressing patient concerns promptly and courteously.
- Perform clerical duties including faxing, scanning documents, updating EHR systems and managing appointment reminders.
Experience
- Prior clinic or medical office experience is highly preferred; familiarity with OBGYN terminology or hospital settings is a plus.
- Proven experience with EMR/EHR systems
- Strong understanding of medical coding (ICD-9/ICD-10), CPT coding, and medical billing processes.
- Knowledge of insurance verification procedures including Medicare guidelines.
- Excellent computer skills with proficiency in Microsoft Office Suite (Word, Excel) and health information management software
- Bilingual abilities are highly desirable to serve diverse patient populations effectively.
- Demonstrated ability to handle multi-line phone systems with professionalism while maintaining excellent customer service standards.
- Strong organizational skills with attention to detail in documentation review and data entry tasks.
- Ability to work efficiently in a fast-paced environment while maintaining accuracy and professionalism. Join our team where your dedication makes a difference! We are committed to fostering a supportive environment that values your contributions as we work together to deliver exceptional healthcare experiences for our patients every day!
Pay: $18.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- Free parking
- Paid sick time
- Paid time off
Work Location: In person
