Overview
The Network Administrator is responsible for managing the network infrastructure (Cisco Meraki), including cloud services (Azure), phone systems, and key applications and providing technical support to the Information Technology department team. This role is responsible for ensuring network security, implementing and maintaining firewalls, virtual private network (VPNs), and access controls, and conducting risk assessments to prevent unauthorized access or data breaches. The Network Administrator also documents systems and processes, maintains current knowledge of hardware and software. Supports the organization’s strategic plan and workplace inclusion initiatives. Ensures productivity expectations, customer service and compliance standards are maintained. Abides by the organization’s mission in performing job duties. Demonstrates an understanding and commitment to PPGT’s culture of quality, safety and risk awareness.
Responsibilities
Performs maintenance to Azure Virtual Servers and installs upgrades to local area network (LAN), metropolitan area network (MAN) and wide area network (WAN) as required including architecture, design and coordinating assistance from third parties when appropriate.
- Configures networks based on system requirements and conducts appropriate testing.
- Assists in providing computer/network/voice support relating to software and hardware problems and requests reported by users.
- Configures and maintains network firewalls, Mail filters, virtual private network (VPN) peer tunnels, Firewall and Network Security maintenance and reporting.
- Maintains expert level knowledge of routers, switches, security appliances, server and network operating systems and application software.
- Monitors and evaluates efficiency of software/hardware usage.
- Interacts with primary and support network vendors and carriers.
- Ensures team members receive appropriate instruction and training to efficiently utilize available technology
- Installs new and updated Operating Systems, Software Applications or Hardware on the LAN, and coordinates assistance from third parties when necessary.
- Responsible for maintaining network security and addressing system vulnerabilities.
- Assists in installation of workstations and printers on the LAN.
- Adds and maintains users on the network; assigns application access, ensures security and access, and maintains that configurations are within standards.
- Monitors security applications, VPN tunnels, ensures firewall is secure, and monitors for potential security threats or breaches.
- Maintains and monitors Intrusion Detection and Intrusion Prevention appliances, monitors and reports anomalies to supervisor.
- Maintains specialty applications and interface reports/data.
- Monitors, assesses, and reports on the statuses for hardware, software, and vendor maintenance contracts at regular intervals.
- Utilizes technology to provide staff with a fast accurate and secure method of gaining access to information so they can service the customer in the fastest and most efficient manner possible.
- Manages and maintains Active Directory.
- Manages and maintains the Cisco Unified Communications Environment including Unity Voice Mail.
- Ensures that all Microsoft and installed network appliances are properly patched and configured for optimal functionality.
- Has unrestricted access to patient protected health information (PHI) on paper and electronic forms health records for purposes of treatment, payment, and/or healthcare operations. The use of a patient’s protected health information should be limited to information needed for the specific task that is being performed or requested by the individual patient. Disclosure of any patient information must be for purposes of treatment, payment or healthcare operation OR must be accompanied by a valid patient authorization. Must adhere to minimum necessary rule.
- Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
Qualifications
High School diploma or equivalent + 6 years of related experience or IT-related Associate’s degree + 4 years of related experience or IT-related Bachelor’s degree + 2 years of related experience.
Related experience: server/client, network administration or related.
Cisco Meraki and/or Microsoft Certification preferred.
Agency Standards
Must have excellent computer skills with knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Internet. Must have the willingness and ability to adapt to change including advances or new technology. Must have excellent customer service skills and be committed to providing the highest level of customer satisfaction.
PPGT is an equal opportunity employer. We strictly prohibit unlawful discrimination of any kind, including discrimination on the basis of age; race, color, ancestry, national origin, or ethnicity; citizenship status; sex or gender; gender identity or gender expression or transgender status (including the individual's actual or perceived sex and the individual's gender identity, self-image, appearance, behavior, or expression); sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality and asexuality); mental or physical disability; AIDS, AIDS Related Complex, or HIV status; perception of risk of HIV infection; or association with individuals who are believed to be at risk; religion or creed; genetic information; pregnancy status, including related medical conditions; marital status; past, current, or prospective service in the uniformed services; or any other basis protected by law. We are a drug-free and tobacco-free workplace.
Applicants have rights under the Federal Employment Laws. To view these notices, please click on the following links: Family and Medical Leave Act (FMLA) poster: Equal Employment Opportunity (EEO) poster; and Employee Polygraph Protection Act (EPPA) poster.
Required Knowledge, Skills, and Abilities
Must be able to work other shifts including evenings and weekends (including holidays as needed) and availability for on-call support off hours.- Must be able to travel as required.
- Excellent customer service skills and ability to effectively interact with computer users with varying levels of experience.
- Ability to communicate technical issues in lay terms for end users while maintaining a friendly, courteous, customer-focused demeanor; skilled in verbal and written communications.
- Ability to document technical procedures and general user instructions accurately and succinctly.
- Strong organizational skills and ability to multi-task and prioritize work.
- Possess effective analytical skills.
- Ability to think strategically and achieve organization’s goals relating to position.
- Ability to provide oversight of compliance and regulatory requirements pertaining to position.
- Ability to manage details and complexity, to handle a variety of tasks simultaneously and to work under pressure.
- Ability to exercise initiative, sound judgment, and problem-solving techniques in the decision-making process.
- Ability to effectively use organization’s computer systems.
- Be discreet and safeguard confidential information. Maintain sensitive and confidential employee/company information.
- Possess integrity and compliance – can be relied upon to act ethically.
- Ability to provide effective, equitable, understandable, and respectful quality care and services that are responsive to the diverse cultural health beliefs and practices, preferred language, health literacy and other communication needs.
- Ability to work effectively as a team member.
- Affiliate Knowledge: Understands the mission and structure of the affiliate and exhibits organization’s core values.
- Organizational Awareness: Demonstrates a comprehensive awareness of the impact and implications of decisions and actions on other areas (departments or clinics) within the organization.
- Work Management: Effectively manages time as a resource; establishes realistic priorities; schedules own time and activities effectively; gives balanced focus and attention to appropriate long- and short-term priorities. Develops action plans and budgets; leverages technology; anticipates obstacles; establishes check points and monitors progress.
- Recovery Skills: Responds effectively and acknowledges responsibilities when clients (internal or external) experience problems or mistakes; rectifies the situation to restore client satisfaction; seeks information and collaborates with others to take action to implement permanent fixes. Maintains stable performance and emotions when faced with opposition, pressure, and or stressful conditions.
- Interpersonal Sensitivity: Acts in a way that indicates understanding and accurate interpretation of others’ concerns, feelings, strengths and limitations. Uses interpersonal understanding to shape one’s own response.
- Building Relationships: Shows genuine interest in others’ needs and opinions; establishes rapport; earns the confidence and trust of others; demonstrates consistency between words and actions; delivers on commitments.
- Creativity or Innovation: Demonstrates the ability to generate novel and valuable ideas and to use the ideas to develop new or improved processes, methods or systems.
- Technical Competence: Remains informed of current developments in the relevant professional area and incorporates new knowledge into job duties; serves as a resource person in area of expertise; applies specialized knowledge and skill to handle the job; uses and applies appropriate technology; actively pursues new professional knowledge in area of expertise.
- Exemplify the organization’s values: We Tend to the Team; We Respect and Honor All People; We Jump In; We Try and We Learn; We Care for our Business; and We Return to our Mission.
Essential Physical Requirements/Working Conditions
Must be able to bend, stoop, kneel, crouch, reach, and grasp. Must be able to stand, particularly for sustained periods of time. Must be able to move about on foot to accomplish tasks, such as moving from one work site to another. Must be able to push/pull. Must be able to work primarily with fingers such as picking, pinching, or typing. Must be able to perceive attributes of objects such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Must be able to talk such as convey detailed or important spoken instructions to other workers accurately. Must be able to hear such as the ability to receive detailed communication orally. Must be able to communicate effectively. Will have substantial movements of the wrists, hands, and/or fingers. Subject to hazards including a variety of physical conditions such as proximity to moving mechanical parts, moving vehicles, electrical current, or exposure to infectious diseases. Must be able to lift and/or exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Must be able to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. Office/Health Center environment.
