Our Medical Receptionist plays a key role in creating a welcoming and organized environment for our patients and visitors. This position is responsible for greeting and scheduling patients, making appointment reminder calls, answering and directing phone calls, processing transactions, and maintaining accurate and organized paperwork.
The ideal candidate is comfortable using computers and other office technology to communicate efficiently with patients and staff. This role requires frequent interaction with patients, medical professionals, and supervisors, so strong communication skills and a warm, personable demeanor are essential.
Hours: 7:45am through 5:00pm, Monday - Friday.
Essential Responsibilities:
- Answering phone and directing calls or assisting patients as is appropriate, handling and managing the continuous flow of information between the lab, onsite physician and other staff while adhering to our standards of patient care and right to privacy
- Schedule and confirm patient appointments, check-ups and physician referrals.
- Answer telephones and direct calls to appropriate staff.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Compile and record medical charts, reports, and correspondence.
- Interview patients to complete insurance and privacy forms.
- Performs other duties/special projects and tasks as assigned
Education:
- High School Diploma or equivalent is required
- 1 year of MEDICAL ADMINISTRATIVE OR MEDICAL CALL CENTER experience is required
- Bilingual-Spanish is a plus!
Why You'll Love Working Here – Our Amazing Benefits:
🌟 Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee only healthcare coverage option is also available.
👨👩👧👦 Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
🤱 Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.
🌴 Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!
💼 Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
💳 Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
💚 Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.
🙌 Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!
📚 Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.
🧘 Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.
💡 Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
🐾 Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.
