Job Details
Job Location: Reno - Reno, NV
Position Type: Full-Time
Salary Range: $21.00 - $23.00 Hourly
Description
Do you have a passion for providing exceptional patient support and helping families navigate their fertility journey? Nevada Center for Reproductive Medicine is seeking a
Financial Counselor to join their team and support patients with financial guidance and services. Please note, this position is full time, Monday-Friday from 7:00am-4:00pm.
Position Overview
The Financial Counselor is responsible for all aspects of patient service regarding financial issues and Nevada Center for Reproductive Medicine financial products. This includes referral intake, insurance benefits, authorization processing, financial counseling appointments, writing financial letters, and collecting fees.
Essential Functions - Maintain patient accounts by obtaining, recording, and updating personal, financial, benefit, and insurance information
- Provide courteous and professional customer service to patients, coworkers, and management
- Document accounts appropriately (Current EMR: nAble)
- Meet with patients for financial consults:
- Review fees, financial programs, financial packets, and insurance information
- Answer all financial questions including payment deadlines
- Provide consults for IVF/FET treatment cycle patients, some new patients, IUI, and general financial consults
- Obtain and enter referrals, authorizations, and predeterminations for patients
- Verify accurate benefits/eligibility, scan benefit pages, and notify patients
- Conduct insurance benefit verification for all new patients within 3 days and for patients in treatment cycles; obtain necessary authorizations for surgeries and treatment cycles
- Determine deposits and fees for procedures and treatment cycles; collect fees
- Review financial history prior to cycle start and collect outstanding balances; escalate unresolved balances to Billing Manager/Supervisor and Physician
- Provide financial letters for treatment cycles outlining fees
- Obtain waivers for patients who choose not to use benefits or lack proper authorization
- Communicate with patients and staff using Kennect, phones, voicemails, emails, Outlook, portal messaging, and EMR system tasks
- Review loan programs with patients and communicate deposit or cycle fee requirements
- Serve as a patient liaison to resolve billing issues and collaborate with billing, management, and front desk
- Update master finance files with assistance from Administrator and Billing Manager
- Work within a team setting: assist colleagues, communicate effectively, share knowledge
- Work with assigned insurance carriers to resolve referrals, authorizations, and predeterminations
- Review and interpret patient accounts
- Follow policies, procedures, and credit/insurance legislation; advise management on required actions or changes
- Contribute to team effort by maintaining rapport with front desk and other departments
- Collaborate with clinical team to determine and communicate correct financial obligations
- Assist front desk with scheduling, filing, scanning, patient portal setup, education, and phone calls; act as back-up as needed
- Assist with administrative duties, projects, and support billing department
- Perform other duties as assigned
Confidential And Sensitive Information
- Maintain patient confidence and protect operations by keeping information confidential
Scope Of Financial Responsibility
- Obtain benefits, authorizations, referrals, and predeterminations for all services
- Determine deposits and collect fees
- Ensure accurate account setup for deposits and billing
- Conduct financial consultations, insurance benefits verification, and financial letter preparation in EMR
Professional Development
- Maintain professional and technical knowledge via workshops, professional publications, and networking
- Participate in professional societies if applicable
Physical Demands And Work Environment
- Occasional standing, walking, sitting, reaching, climbing stairs, balancing, stooping, kneeling, crouching, crawling
- Talk, hear, taste, smell; occasionally lift/move up to 15 lbs
- Vision: close, distance, color, peripheral, depth perception, adjust focus
- Exposure to typical office and weather conditions
- Noise level usually minimal
Education/Experience Requirements
- High School Diploma required; Associate Degree in accounting or business preferred
- Minimum 2 years’ experience in a medical office managing patient accounts
- Ability to access, input, and retrieve information from a computer; medical software experience preferred
- BLS required or willingness to obtain prior to start
- Strong judgment, communication, and interpersonal skills
- Ability to remain calm and poised under stress
