At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby.
Position Summary
Vitrolife Group is seeking a dynamic and results-driven Key Accounts Director to lead strategic growth initiatives across Fertility Network Accounts and Strategic Accounts in North America. This role is focused on accelerating adoption of our full product portfolio, strengthening executive-level relationships, and delivering sustained commercial impact. The ideal candidate is a strategic thinker, expert communicator, and individual contributor with deep experience in complex account management and solution-based selling.
Key Responsibilities:
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Develop and execute strategic account plans to drive revenue growth and market penetration across IVF networks and fertility chains
- Analyze data to identify opportunities for process improvement, cost reduction, and solution alignment
- Collaborate cross-functionally with Account Managers, Marketing, Medical Affairs, Product Development, and Customer Support to ensure seamless execution
- Build and maintain strong relationships with executive stakeholders, administrators, embryologists, and lab directors
- Serve as a subject matter expert on Vitrolife Group solutions throughout the sales cycle and beyond
- Stay ahead of industry trends, competitive dynamics, and regulatory shifts to proactively meet customer needs
- Identify key decision-makers and cultivate Key Opinion Leaders within assigned networks
- Meet or exceed annual growth targets and operating plan objectives
- Conduct market and competitor analysis to inform senior leadership and guide strategic direction
- Lead contract negotiations and develop profitable agreements aligned with business goals
- Drive category growth through gap analysis, win/loss reviews, and product launch insights
- Partner with marketing to develop targeted campaigns including dossiers, testimonials, webinars, and case studies
- Collaborate with Medical Affairs on product roadmap and innovation opportunities
- Translate network needs into actionable implementation plans across internal teams
- Maintain strong communication routines with logistics, labs, scientific support, customer care, and corporate functions
- Support product trials and in-service activities to capture network trends and feedback
- Contribute to quarterly forecasting and territory-level planning based on market intelligence
- Evaluate organizational capabilities and develop strategic actions to position current and future portfolio offerings
- Build and nurture long-term client relationships through consultative engagement and solution delivery
- Manage pipeline, reporting systems, and follow-up processes to ensure target achievement
- Deliver high-quality training to end users, ensuring accurate and balanced product knowledge
- Communicate effectively across all levels of the organization with professionalism and tact
- Prioritize workload and adapt to changing demands as needed
Qualifications:
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Bachelor’s degree in Business, Life Sciences, or related field
- 5+ years of experience in strategic account management, sales, or business development
- Proven success managing complex accounts in healthcare, fertility, or life sciences
- Strong analytical, negotiation, and presentation skills
- Ability to travel extensively and work independently in a fast-paced environment
- Deep understanding of the fertility market and IVF network dynamics is a plus
Knowledge, Skills, and Abilities:
- Deep understanding of the fertility industry, IVF networks, and clinical workflows
- Expertise in strategic account management, contract negotiation, and solution-based selling
- Strong analytical skills for data interpretation, market analysis, and business planning
- Advanced communication and presentation abilities across executive, clinical, and operational levels
- Proven relationship-building skills with key stakeholders including executive leadership, lab directors, and clinicians
- Ability to collaborate cross-functionally with sales, marketing, medical affairs, product development, and customer support
- Proficiency in CRM systems, sales reporting tools, and pipeline management
- Capacity to identify and cultivate Key Opinion Leaders within strategic accounts
- Skilled in translating customer needs into actionable strategies and internal alignment
- Comfortable navigating complex negotiations and delivering profitable growth outcomes
- Adaptable to a fast-paced, travel-intensive role with autonomy and accountability
- Strong organizational and prioritization skills to manage multiple high-impact initiatives
- Professional demeanor with the ability to communicate tactfully and effectively across all levels of the organization
Benefits:
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401(k) with Employer Match
- Medical/Dental/Vision/ GAP insurance
- Basic Life and AD&D
- Short / Long Term Disability
- Critical Illness and Accident Insurance
- Employee Assistance Program
- Flexible Spending & Health Savings Account
- Paid Time Off
- 10 Paid Holidays
An offer of employment is contingent on the successful passing of a background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of fertility treatment.
We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm.
