About Us
Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a nationwide network of clinics, we provide cutting-edge technology, compassionate patient care, and comprehensive fertility treatment services, ensuring a seamless and high-touch experience for families on their journey to parenthood. Learn more at www.pinnaclefertility.com.
About the Role
We are seeking a Surrogacy Specialist to manage the entire gestational carrier journey — from recruiting and qualifying surrogates to matching them with Intended Parents and coordinating every milestone through delivery. This role blends relationship-building, logistical precision, and deep knowledge of fertility best practices.
What You’ll Do
- Recruit & Qualify Surrogates – Source, educate, and screen candidates using ASRM-aligned criteria.
- Match with Intended Parents – Assess compatibility, facilitate introductions, and guide both parties through the match process.
- Manage End-to-End Process – Coordinate medical screening, psychological evaluations, legal steps, transfer scheduling, pregnancy updates, and delivery planning.
- Provide Ongoing Support – Serve as the single point of contact, resolving issues and ensuring a smooth, empathetic experience.
- Maintain Compliance – Ensure all steps meet ASRM, clinic, and legal requirements.
Key Responsibilities
- Lead GC sourcing campaigns and manage inbound applications.
- Coordinate all medical, psych, and legal screenings for both GC and IP.
- Facilitate match process, ensuring compatibility and readiness.
- Oversee cycle calendar, insurance verification, escrow funding, and clinic coordination.
- Maintain case files in CRM/EHR with audit-ready documentation.
- Serve as single point of contact through pregnancy to delivery.
- Close cases post-birth, ensuring legal parentage and expense reconciliation.
KPIs & Performance Goals
- Meet monthly goal of screened, qualified GC (gestational carrier) applications.
- Maintain outreach cadence to prospective surrogates, ensuring all leads receive follow-up within 48 hours.
- Achieve 95% on-time completion of all medical, psychological, and legal screening steps for both surrogates and intended parents.
- Maintain proactive communication with both parties throughout the match process, with documented updates at least every 2 weeks until match is confirmed.
- 100% compliance with ASRM guidelines for screening, psychological evaluation, and legal documentation.
- Ensure all records are complete, audit-ready, and entered into EHR/CRM within 48 hours of receipt.
- Ongoing Communication & Case Management
Provide regular, documented updates to surrogates and IPs during each stage of the journey (screening match transfer pregnancy
- delivery) according to service-level agreements.
Qualifications
- Min 2+ years in surrogacy, third-party reproduction, IVF coordination, or related case management.
- Strong project management skills and ability to handle multiple complex cases.
- Exceptional communication skills with high empathy and discretion.
- Familiarity with ASRM guidelines and fertility clinic operations.
- Proven experience in matching and/or recruiting.
- Strong conflict resolution, multitasking, and data tracking skills.
Compensation & Benefits
Annual Salary: Based on experience, skills, and qualifications.
Benefits: Comprehensive healthcare, dental, vision, and life insurance. Additional perks include generous paid time off (PTO), paid holidays, and a retirement savings program. Detailed information on salary and benefits will be discussed during the interview process.
Diversity & Inclusivity at Pinnacle Fertility
At Pinnacle Fertility, we value and celebrate diversity. We serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we embrace the diversity of our patients, we foster an inclusive work environment where team members feel supported and empowered. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
