JOB DESCRIPTION

Location:
Phoenix / Glendale

Summary:
The Practice Administrator is responsible for overseeing the day-to-day operations of the care center. This role is essential for ensuring that the care center runs efficiently, delivers excellent patient care while optimizing staff performance and managing financial operations. The Practice Administrator will collaborate with physicians and providers, provide supervision and management of functional managers, administrative and clinical staff. Additionally, this role will collaborate with the business office teams to lead quality, efficiency, financial and growth efforts to support the overall success of the Care Center.

Essential Functions:

Responsible for overseeing day-to-day operations, ensuring effective workflow processes and addressing any operational management issues that arise.
Lead and manage a team of administrative, clinical, and support staff, including recruitment, training, performance evaluations and scheduling.
Responsible for managing the care center’s financial health and reporting to member physicians budgeting, billing, payroll and expenses.
Develops and implements growth initiatives including marketing, service development, ancillary program expansion and consumer engagement.
Ensure compliance with healthcare regulations, HIPAA standards and legal requirements. Accountable for patient care coordination by monitoring patient flow and satisfaction and implementing improvements to guarantee patient satisfaction.

Primary Duties:

Maintains the care center’s physical environment, ensuring all equipment is functional, clean and to industry standards. Additionally, addresses any facility-related concerns in a timely manner.
Audit inventory and manage the purchasing of medical and administrative supplies.
Provide ongoing training for employees to ensure they are well-informed and up to date on industry standards, guidelines and laws.
Manage physician and staff schedules by ensuring time off requests are processed in a timely manner, manage shift coverage and address any unplanned absence or tardiness.
Review and prepare reports to present to member physicians for an overall financial health update.
Respond to patient concerns and complaints in an empathetic, professional and timely manner.
Implement initiatives to improve patient satisfaction and retention.
Oversee accounts receivable and payable, resolving billing holds originating at the care center and submitting for payment.
Respond to stakeholders of the Care Center including patients, vendors, and employees.

Knowledge, Skills, and Abilities:

Strong knowledge of medical terminology.
Excellent verbal and written communication skills.
Customer service skills in handling patient questions and concerns with professionalism, empathy and patience.
Ability to manage multiple tasks efficiently in a fast-paced environment.
Ability to maintain strict confidentiality.
Ability to document clinical services efficiently and effectively.
Ability to work effectively with colleagues in a team environment and to collaborate with others.
Ability to consistently maintain and convey a positive attitude and excellent customer service skills.
Maintain and manage practice’s information systems, including our EMR (Electronic Medical Record), Athena Health.

Position Requirements:

High School Diploma or equivalent; college degree preferred
5 years of experience in a senior practice management position, OBGYN medical practice preferred
EMR experience, athenahealth preferred
Previous customer service experience
High level of computer literacy and user experience; Intermediate level experience in Microsoft Office suite
Familiarity with clinical & operational workflows and workflow analysis
Familiarity with compliance, IT, and risk requirements, preferred
Strong organizational skills and attention to detail
Ability to communicate logically and clearly both orally and in writing
Ability to multi-task effectively
Ability to actively manage 50+ employees
Excellent listening and presentation skills
Ability to work independently and collaborate as part of a team
Travel as necessary within assigned region
Ability to develop creative and unique solutions, to solve problems and to escalate when appropriate
Physical demands may include ability to lift and move objects up to 25 pounds and potential for exposure to communicable diseases, blood-borne pathogens, and toxic substances in the work environment. Position may be subject to extended periods of standing and walking.

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Genesis OB/GYN

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