Front Office Coordinator - Genesis OBGYN Northwest
Position Summary:
Greet patients and visitors in a warm and welcoming way, while checking patients in and out using the facility’s practice management system. Collection and posting of patient payments.
Essential Job Functions:- Greet patients and welcome patients and visitors as they enter the waiting area and as they depart, screening and directing them appropriately.
- Maintain the visitor's log/badges for all non-patient visitors who access secured areas.
- Check patients in and out using the practice management system.
- Responsible for collecting and posting patient payments with accuracy.
- Assist patients with their registration in the facility’s electronic medical record (EMR) system, as needed.
- Present and explain all policies, forms and consents and obtain signatures.
- Collect billing forms and scan into the EMR.
- Obtain insurance eligibility and benefits for office visits and procedures.
- Schedule/reschedule follow-up appointments for patients to include work-in appointments. Manage and schedule inbound referrals
- Process medical records requests following HIPAA guidelines.
- Obtain external medical records for patients prior to date of service.
- Perform Administrative Duties: order supplies and distribute upon arrival, bank deposit slips.
- Maintain cleanliness of the lobby and front office area and updated patient materials and forms used.
- Monitor the patients as they wait in the lobby for their appointments.
- Monitor clinic flow: notify patients when the providers are running late, notify providers of no shows and notify lab staff of patients waiting for labs.
- Open and close the clinic on time.
- Exhibit and maintain a high degree of professionalism and decorum in all situations in addition to confidentiality, flexibility, and accountability.
- Works in partnership with the back-office staff to provide excellent customer service.
- Other general duties as assigned.
Position Requirements:- High school diploma or equivalent.
- 2 - 4 years of medical office experience required.
- Excellent customer service, communication and organizational skills.
- Understanding of and adherence to HIPAA/confidentiality rules.
- Accuracy and attention to detail with ability to multi-task.
- Ability to work effectively in a fast-paced environment.
- Proficiency in Microsoft Office, such as Word, Excel, Power Point and Outlook.
- Familiarity with EMR software and previous money handling experience preferred.
Physical demands may include:
1. Prolonged, extensive or considerable amount of standing/sitting
2. Traveling to all locations when emergency coverage demands.
