Fertility Financial Counselor
Remote
Do you want to support families on their path to parenthood?
Are you driven to help patients navigate the often-complex world of insurance and fertility treatment costs? If so, we invite you to join our compassionate and mission-driven team.
At Illume Fertility, we provide advanced reproductive care in a supportive, patient-centered environment. As a Financial Counselor, you’ll play a key role in empowering patients with the financial knowledge they need to make informed decisions about their care.
What You’ll Do
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Serve as a financial guide for patients throughout their fertility journey, primarily through phone, email, and in-person consultations
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Verify insurance benefits, confirm eligibility, and explain coverage details
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Review treatment plans and calculate out-of-pocket costs (e.g., copays, deductibles, IVF/IUI cycle payments)
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Clearly present financial agreements, consent forms, and available payment options
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Collaborate with billing and coding teams to ensure accuracy in documentation and timely account follow-up
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Track and maintain patient financial records in accordance with clinic policy and compliance regulations
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Support daily administrative or revenue cycle operations as needed
What You Bring
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2–4 years of experience in a medical office, ideally in financial counseling, billing, or insurance verification
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Proficiency in reviewing Explanation of Benefits (EOBs), payer remittances, and handling patient inquiries regarding balances or denials
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Excellent communication skills with a patient-first mindset
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Strong attention to detail and ability to multitask in a fast-paced clinical environment
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Proficiency in Microsoft Outlook, Word, and Excel; EMR/EHR experience
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Bachelor’s degree or equivalent healthcare experience preferred
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Previous experience in OB/GYN, fertility, or other specialty practice is highly desirable
Why Join Us?
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Be part of a purpose-driven team helping build families every day
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Work in a supportive, inclusive, and team-oriented culture
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Competitive compensation and benefits package
Equal Opportunity Employer
We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, identity, national origin, disability, or veteran status.
Apply today to make a meaningful impact on someone’s journey to parenthood.
