Fertility Financial Counselor

Remote

Do you want to support families on their path to parenthood?
Are you driven to help patients navigate the often-complex world of insurance and fertility treatment costs? If so, we invite you to join our compassionate and mission-driven team.

At Illume Fertility, we provide advanced reproductive care in a supportive, patient-centered environment. As a Financial Counselor, you’ll play a key role in empowering patients with the financial knowledge they need to make informed decisions about their care.

What You’ll Do

Serve as a financial guide for patients throughout their fertility journey, primarily through phone, email, and in-person consultations
Verify insurance benefits, confirm eligibility, and explain coverage details
Review treatment plans and calculate out-of-pocket costs (e.g., copays, deductibles, IVF/IUI cycle payments)
Clearly present financial agreements, consent forms, and available payment options
Collaborate with billing and coding teams to ensure accuracy in documentation and timely account follow-up
Track and maintain patient financial records in accordance with clinic policy and compliance regulations
Support daily administrative or revenue cycle operations as needed

What You Bring

2–4 years of experience in a medical office, ideally in financial counseling, billing, or insurance verification
Proficiency in reviewing Explanation of Benefits (EOBs), payer remittances, and handling patient inquiries regarding balances or denials
Excellent communication skills with a patient-first mindset
Strong attention to detail and ability to multitask in a fast-paced clinical environment
Proficiency in Microsoft Outlook, Word, and Excel; EMR/EHR experience
Bachelor’s degree or equivalent healthcare experience preferred
Previous experience in OB/GYN, fertility, or other specialty practice is highly desirable

Why Join Us?

Be part of a purpose-driven team helping build families every day
Work in a supportive, inclusive, and team-oriented culture
Competitive compensation and benefits package

Equal Opportunity Employer
We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, identity, national origin, disability, or veteran status.

Apply today to make a meaningful impact on someone’s journey to parenthood.

The Fertility Partners US

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