Dallas IVF is a nationally recognized fertility center dedicated to exceptional patient care and innovative reproductive technology. We are currently hiring a full-time Front Office Coordinator to join our Frisco location!
General Summary of Duties: Performs various clerical duties for office manager, clinical services manager, or physicians including: answering telephones, taking messages, scheduling appointments, document management, and creating/updating/noting patient charts. Responsible for data entry, filing insurance claims, and patient account follow up, as well as monthly reports.
Supervisor: Front Office Team Lead, Front Office Manager
Major Responsibilities/Tasks:
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Answer and screens telephone calls in a courteous manner, and record messages for physician and other personnel.
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Schedule patient appointments and procedures according to established policies and procedures.
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Obtain accurate information from patients and ensure all registration forms are complete, complete insurance verification as needed. Discuss insurance with patients as needed
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Collect patient and insurance payments and reconcile charges on a daily basis.
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Process insurance and claims in an accurate and timely manner.
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Prepare insurance forms and associated correspondence.
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Verify account balances for accuracy. Provide information to patients regarding unpaid balances.
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Follow up with insurance companies/internal departments to ensure that claims are paid timely and accurately.
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File records in appropriate sections of patient charts and keeps patient charts in proper order.
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Prepare patient charts in advance and file patient charts when complete.
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Transcribe letters and create forms as needed.
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Data entry of office visits, consults, and surgery including ICD-10 and CPT coding.
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Copy patient information and forward to requesting party after receiving appropriate consent to release medical records.
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Maintain files and records in a confidential manner.
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Maintain organization and efficiency of front office, including office supply inventory.
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Maintain patient confidentiality.
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Perform other related duties as directed or assigned.
EDUCATION: High school diploma or GED.
EXPERIENCE: Minimum of two years of administrative assistant experience in a medical office, including medical billing experience.
Performance Requirements:
Knowledge:
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Knowledge of clinic policies and procedures.
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Knowledge of medical terminology and insurance practices.
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Knowledge of computer programs and applications.
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Knowledge of grammar, spelling, and punctuation to type from draft copy and review and edit reports and correspondence.
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Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
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Knowledge of CPT and ICD-10 coding.
Skills:
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Skill in operating office equipment
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Skill in handling paperwork/filing adequately.
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Skill in handling incoming phone calls and triaging appropriately.
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Skill in written and verbal communication.
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Skill in gathering, interpreting, and reporting insurance information.
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Skill in trouble-shooting insurance claims issues and resolving appropriately.
Abilities:
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Ability to type 60 words per minute using word-processing software. Able to learn/use other computer programs including Microsoft® Excel, e-mail, Internet, and Microsoft® PowerPoint.
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Ability to work effectively as a team member with physicians and other staff.
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Ability to sort and file materials correctly by alphabetic or numeric systems.
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Ability to interpret and understand insurance benefits and reimbursement.
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Ability to flexibly respond to changing demands.
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Ability to organize and prioritize tasks effectively.
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Ability to communicate clearly.
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Ability to work with little supervision.
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Ability to establish and maintain effective working relationships with patients, employees, and the public.
Equipment Operated: Office machinery including computers, efax, excel/calculator, and photocopier. Occasionally lift and carry files up to 20 pounds.
Work Environment: Work performed in office environment. Involves frequent contact with staff and patients. May require working under stressful conditions.
Mental/Physical Requirements: Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands or deliveries, or sitting for extended periods of time. Stress can be triggered by multiple staff demands and deadlines.
Disclaimer: This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
