Company Overview

Ovation Obstetrics and Gynecology in Frisco, TX is seeking a Front Office Representative to join our team. At Ovation, we use our expertise, experience, and understanding of our patients’ specific health needs to provide personalized, professional healthcare in a comfortable, compassionate setting. We are looking for someone that thrives in a compassionate, nurturing, and collaborative environment. We have created an amazing culture where we strive to provide a workplace where everyone is valued and given opportunities to grow their skills while providing high quality care to our patients.

Job Description

The Front Office Representative provides support to the clinic and physician in the areas of patient care by performing a wide variety of administrative duties. The Front Office Representative answers incoming calls, greets the patient and guides them through the check-in and check-out process. As the first impression for patients and visitors, they represent the clinic in a warm, welcoming, and professional manner. Successful candidates work well in a team environment and are empathetic to patient’s needs and concerns.

Essential Skills and Functions

Greet patients and ensure smooth daily patient flow
Answer incoming phone calls
Schedules patient appointments
Monitors and responds to front desk email messages
Identifies special needs and takes appropriate steps to ensure patient appointments are scheduled according to set guidelines
Check in patients to include updating and verifying insurance and demographic information in the EMR
Ensure all new and existing patient forms are properly completed and documented in the EMR
Check out patients to include collecting co-pays or deductibles and reviewing billed charges
Verify insurance benefits
Process incoming referrals

Qualifications

Excellent customer service and communication skills.
Empathetic to patient’s needs and concerns.
Highly motivated and organized.
Ability to work independently and prioritize daily tasks.
Experience with insurance verification and referrals
Experience with basic desktop software, medical practice management, and electronic medical record systems (Athena is a plus)
Fluent in English
Excel under pressure with attention to detail
Knowledge of and adherence to HIPAA rules and regulations.

Years of Experience

2 years’ experience in a medical office
OBGYN experience is a plus

Hours

Full-time position

Education

High School Diploma or Equivalent

Job Type

Full-time

Salary

From $18.00 per hour

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k

Schedule

8-hour shift

Ability to commute/relocate:

Frisco, TX 75034: Reliably commute or planning to relocate before starting work (Required)

Experience:

Medical office: 2 years (Required)

Work Location: One location

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday
No weekends

Experience:

Athenahealth: 1 year (Preferred)

Ability to Commute:

Frisco, TX 75034 (Required)

Work Location: In person

Ovation OBGYN

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