Job Title: Health Pathway Navigator, Arabic or Dari/Pashto (Pending Union Review)
Status: Regular, Part-Time (Union Position)
Schedule: Monday - Friday
Hours: 33 hours/week
Wage: $29.17 - $33.49/hour (Starting at $29.17/hr)
Grid: 12
Start Date: ASAP
End Date: March 31, 2028
Posting Date: April 8, 2025
Closing Date: Open Until filled
Please note that internal applicants must apply by April 14, 2025, internal applications received after this date will not be considered as internal and seniority will not apply. Position will remain open until filled.
Opportunity
The Health Pathway Navigator (HPN) will provide culturally responsive 1-1 in-person or remote well-being navigation to clients experiencing persistent health challenges, as well as language and cultural barriers that prevent them from achieving settlement outcomes, through health care system & resource navigation & needs-based referrals. The HPN will also focus on supporting refugee and immigrant families experiencing health issues such as autism, physical or mental disability, mental health disorders, PTSD, HIV, infectious diseases, deafness and chronic illnesses. Additionally, the HPN will develop accessible health services-related resources for dissemination among newcomers, while actively updating resources with new information and feedback from clients. The HPN will support the delivery of group-based, in-person "Healthy Settlement Journey" information & orientation (I&O) workshops for newcomers from equity groups on various health-related topics such as IFHP, MSP, how to find a family doctor, immunization, & other general health topics.
The Key Areas of Responsibility are:
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Provide culturally responsive, client-centered support to immigrants and refugees experiencing persistent health challenges, language barriers, or cultural barriers;
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Deliver information on health and mental health resources (e.g., DIVERSEcity Counselling Services, Dan’s Legacy), including eligibility criteria, community programs, systems navigation, and equipment access;
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Accompany clients to medical appointments as needed, offering cultural interpretation and advocacy to ensure effective communication between clients and health practitioners;
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Support clients in navigating the Canadian health care system by providing accessible, accurate information and guidance on health services;
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Develop and maintain up-to-date resource guides related to health and well-being services for dissemination to clients and community members;
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Serve as a cultural broker and advocate to address barriers and facilitate equitable access to physical and mental health care for clients;
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Work with immigrant and refugee populations to assess health needs and connect them to relevant resources and community programs based on their individual health needs and cultural values;
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Identify other appropriate health related resources and services and refer to internal programs, external services, or community organizations as appropriate, providing ongoing follow-up to ensure gaps are bridged and clients feel supported;
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Facilitate group workshops and presentations on health-related topics, creating culturally appropriate educational materials and resources tailored for reproductive health for women, seniors care, 2SLGBTQI+specific health needs & disability health care;
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Promote client health and well-being by delivering information on health behaviors, preventive care, and wellness programs available in the community;
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Collaborate with Settlement Workers and RISE Case Specialists, to receive referrals, assist clients and address the social determinants of health;
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Build the capacity of the Settlement and Case Managment staff through subject matter guidance and knowledge sharing supported through timely communication of information and resources, workshops or 1:1 support;
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Develop and administer quarterly client surveys to assess satisfaction, measure the impact of navigation services, and identify areas for improvement;
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Collaborate with the UBC Refugee Health Initiative, Elizabeth Fry Health Centre, & New Canadian Clinic;
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Conducts outreach and networking in the community with health-related service providers;
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Develop and administer post-workshop surveys to assess client satisfaction & understanding of materials presented, as well as, assess new emerging needs of newcomers to adjust session topics where needed.
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Maintain accurate client records and documentation on CRM for iCARE monthly reporting
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Adheres to agency policies and procedures and standards of practice.
Qualified Candidates will possess:
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Degree in Health Sciences or related field;
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Minimum of two (2) years recent related experience; or an equivalent combination of education, training & experience;
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Exceptional written and verbal English language communication skills;
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Written and verbal fluency in Dari/Pashto or Arabic
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Understanding of the issues newcomers and vulnerable minority populations face pre- migration and during settlement;
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Extensive knowledge of health systems and programs in the Lower Mainland;
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Demonstrated understanding of GBA+ and ability to incorporate it into client care;
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Demonstrated understanding of social determinants of health and how these impact racialized immigrant and refugee populations;
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Demonstrated ability for active listening, and building trust with all stakeholders;
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Demonstrated ability to advocate for clients needs and resources internally and externally;
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Demonstrated understanding of cultural and traditional health practices and beliefs of the communities being served;
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Demonstrated ability to work independently; take initiative, solve problems and work as part of a team;
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Good knowledge of standard office equipment and software applications;
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Ability to work a flexible schedule;
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Valid Class 5 drivers license and access to personal vehicle.
A Criminal Record Check is a requirement of employment.
Please note that we currently have staff on the recall list. If an applicant on the recall list applies to this vacancy, the provisions under Article 13.5 "Recall" of the Collective Agreement will apply and we will not consider internal applications from those with less seniority.
APPLICATION REQUIREMENTS:
To apply, please upload your resume and cover letter as separate attachments. As part of the application process, you will be prompted to complete a short questionnaire. Please ensure all questions are answered.
This position is open to current employees of DIVERSEcity only.
To view all opportunities at DIVERSEcity visit www.dcrs.ca/work-with-us/.
ADDITIONAL INFORMATION:
This position is based in our Surrey office and is a blend of remote and in-person services. DIVERSEcity has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit www.dcrs.ca/news/diversecity-covid-19-safety-plan/. Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.
A comprehensive job description will be provided to all candidates shortlisted for interviews.
DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at (hr@dcrs.ca). Any personal information provided will be maintained in confidence.
About DIVERSEcity
DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 40 years we have focused on providing specialized services newcomers to find employment, learn English, find housing, deal with family challenges, work through mental health issues and access medical care. DIVERSEcity is a client-centred organization committed to quality and accountability. We value growth, respect, integrity and compassion. To learn more about DIVERSEcity visit us at https://www.dcrs.ca/.
We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.
