ABOUT YOU:

Pacific Fertility is hiring a Full-time Permanent Medical Office Assistant Supervisor for our Burnaby office scheduled Monday to Friday from 8:00am– 4:30pm. This position is onsite, salary exempt.

The Medical Office Assistant Supervisor performs a wide variety of both administrative and procedural tasks and works as part of a multi-disciplinary team to deliver the highest standards of care while managing and providing daily direction and oversight to the MOA team.

YOUR RESPONSIBILITIES:

Manages Medical Office Assistant team.
Takes lead role in training new Medical Office Assistant team members.
Monitors Medical Office Assistant performance regularly and successfully address issues; creates plan for success for team members.
Creates, organizes, manages Medical Office Assistant schedules
Process Medical Office Assistant vacation requests and schedules appropriate coverage.
Attend PCRM clinical meetings and bring forth pertinent matters; assist with minutes as required.
Acts as liaison between Managing Director and Medical Office Assistant team regarding HR matters or concerns.
Acts as liaison between Medical Office Assistant team and other departments.
Reviews all Medical Office Assistant team incident reports, attends Incident Report Meetings to bring Medical Office Assistant incidents forward.
Ensures all Medical Office Assistant relevant information relating to policy and procedures is conveyed and implemented with team members.
Answer patient inquiries
Book and confirm patient appointments.
Prepare requisitions.
Confirm patient portal information is complete.
Ensure lab work is complete prior to patient treatment.
Scan and document in EMR
Unpack and put away clinical orders.
Assist physicians with procedures.
Obtain patient vitals.
Clean and prep examination and ultrasound rooms.
Sterilize medical equipment.

WHAT YOU BRING TO THE TABLE:

Medical Office Assistant certificate or Admin Health-related certification is required.
At least three years' experience as a Medical Office Assistant, or a related position.
At least two years in a Medical Office Assistant Supervisory role.
Proven ability to identify and successfully realize company goals and objectives.
Demonstrate innovative and analytical abilities, leadership skills, and exceptional communication skills to deliver excellent patient care.
Excellent customer service skills – serving patients with compassion and dedication.
Team player, adept at multitasking, and also the ability to work self-sufficiently when required.
Excellent English skills, both written and oral

WHAT’S IN IT FOR YOU:

Your wants, needs, and dreams matter here at Pacific Fertility, so here’s a bit of insight about the support you can expect from us:

Salary starting at $66,340 annually.
Comprehensive benefits plan.
Fertility benefits.
Four (4) weeks' vacation
10 Personal Care Days
Team events
Employee Assistance Program
E-tools to assist with meditation, sleep, focus, etc.
First class work facilities
Personal & professional development

DID WE CATCH YOUR ATTENTION? If so, we’d love to hear from you – apply today!

PS… Pacific Fertility is proud to be an equal opportunity employer. We celebrate the diversity of all employees and applicants and are strongly committed to creating an inclusive environment for everyone. If you need reasonable accommodation at any point in the application or interview process, please let us know.

We also thank all the candidates who take the time and energy to apply. Given the volume of applications, it makes responding personally to each applicant difficult, but please know we are grateful for your interest. We look forward to connecting with you through this search or future ones.

Pacific Centre for Reproductive Medicine PCRM

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