Company Description
Job description - Bioinformatics Support Scientist
Basepair is a software company at the forefront of innovation in genomics, developing an enterprise SaaS for the analysis and visualization of genomic data. As genomics moves into the mainstream, data analysis and interpretation are the most significant bottlenecks. Our mission is to empower scientists, physicians, and individuals to extract actionable insights from genomic data, accelerating research, diagnostics, drug discovery, and personal health decisions.
We leverage the power of cloud computing and our expertise in genomics to provide customers with an easy-to-use data analysis and interpretation platform, allowing them to achieve extraordinary breakthroughs—whether it’s
finding cures for cancer,
doubling the success rate of IVF treatments, or
detecting life-threatening infections in hospitals. We work with some of the world’s most respected institutions, including Harvard Medical School and Stanford University, as well as leading bio-pharma and diagnostics companies. Backed by top venture capitalists and angel investors, we are uniquely positioned to influence the next big breakthroughs in life sciences.
Headquartered in the US, Basepair is powered by a dynamic and diverse global team, with talent spanning across the Americas, Europe, and Asia, working together to revolutionize the future of healthcare and genomics.
The Role
Basepair is seeking a highly motivated and customer-focused Bioinformatics Support Scientist to join our team. In this role, you will be the primary point of contact for our customers, providing expert technical assistance and ensuring their success with our bioinformatics platform. You will leverage your deep understanding of bioinformatics pipelines and software development to troubleshoot issues, guide users, and contribute to the continuous improvement of our product.
Requirements
Key Responsibilities
- Provide timely and effective technical support to Basepair customers via email, chat, and phone.
- Troubleshoot and resolve customer inquiries related to bio-informatics analyses, pipeline execution, and software functionality.
- Apply hands-on knowledge of common bio-informatics pipelines and tools (e.g., RNA-seq, DNA-seq, variant calling, etc).
- Clearly and concisely explain complex bio-informatics concepts and technical details to users with varying levels of expertise.
- Understand and interpret results from various bio-informatics analyses.
- Assist customers in optimizing their analyses and adapting pipelines to their specific needs.
- Develop and maintain comprehensive documentation, tutorials, and FAQs to empower users.
- Provide feedback to the product and development teams based on customer interactions.
What are we looking for:
- Master's or Ph.D. in Bio-informatics, Computational Biology, or a related field.
- Proven experience in providing technical support or customer service in a scientific or technical environment.
- Strong hands-on experience with common bio-informatics pipelines and tools.
- Excellent written and verbal communication skills, with the ability to explain complex concepts clearly and concisely
- Experience with scripting languages (e.g., Python, R) and command-line interfaces.
- Experience with cloud computing platforms (e.g., AWS, Google Cloud) is preferred.
Benefits
Location
The team will be based out of our office in
Gurugram / Noida.
This Role is Likely Not a Fit If:
- You’re not passionate about genomics, healthcare, or cutting-edge technologies that make a meaningful impact on people’s lives.
- You’re looking for a 9-to-5 job and prefer to stay within strict boundaries of work rather than taking ownership of projects and seeing them through to completion.
- You prefer a slow-paced environment over an agile, fast-moving team that’s solving complex problems in real-time.
- You are uncomfortable working in a distributed, global team and require close, direct supervision rather than being empowered to self-start and collaborate independently.
- You aren’t interested in mentoring or being a team player who actively contributes to the success of others.
- You’re not excited about continuously learning and adapting to new technologies and innovations in cloud computing, full-stack development, and data analytics.
This role is an excellent opportunity for someone who’s excited by the potential of genomics and wants to be part of an ambitious and high-impact team.
