Medical Assistant (Full-Time)

Tia • Full-time • Los Angeles, CA, US • $22 - $24 / hour • 1w ago

Role Title: Medical Assistant

Reporting to: Clinic Manager

Location: Tia Playa Vista - 12775 W. Millenium Drive, Suite 130, Playa Vista, CA 90094

Schedule Details: Closing shifts may vary from 8:30 am - 5:00 pm, and 10:30 am - 7:00 pm. Alternating/rotating Saturdays from 7:30 am - 4:00 pm.

Compensation: $22 - $24 Depending on Experience

Role Summary: As one of Tia’s Medical Assistants you perform routine administrative and clinical tasks to keep the clinic running smoothly. Core functions of your role will include rooming patients, collecting patient health information, messaging with patients, ensuring all rooms are properly prepared throughout the day, collecting & preparing blood and other samples.

Tia Company Values You “spike” On

Probing deeply to understand
Asking why then why again
Act as a pack not as a lone wolf
Finds joy and gratitude every day
Practice Personalized Care

Abilities

Highly organized
Ability to multitask
Strong process orientation
Excellent patient service orientation
Detail-oriented
Keep a vibe of calm, steadfastness and composure under pressure

Skills

Phlebotomy
Experience assisting with OB/GYN procedures
Vitals documentation
Autoclaving + disinfecting
Supply expiry review
Supply management & ordering

Responsibilities

Ask why and probe deeply to understand the reason for the patient's visit.

Ask questions to collect background story -- leaving notes for providers
Review health summary with patient, ensure all the info is accurate
Take the patient's vitals and record

Close the loop and ensure that all follow ups are handled per clinical process and in a timely manner.

Confirm patients current pharmacy preference and update in TiaMD and DrChrono
Order Labs and imaging
Ensure all Dx codes are properly added to lab and imaging orders

Act as a pack with fellow MAs, front of house staff and NPs/MDs to ensure the proper “air traffic controlling” in the clinic

Ensure that patients are moved from front of house to back of house- “room patients”
Leverage providers with signals if they are running behind / clinic is backed up
Monitor the schedule to know who has checked in
Perform review of the schedule the night before, brief providers on the day + think through “air trafficking” requirements for the day

Practice Personalized care

Review health records of next day patients every day -- ensure providers are briefed on the patients coming in
Remember the nuances of each patient, remind providers of these nuances
Work to capture nuances and personal needs of each patient in your time with them to help providers and all Tia care professionals better serve the patient
Communicate and document these nuances when appropriate

Perform phlebotomy on patients as needed

Uphold the clinical guidelines for Phlebotomy

Maintain the order and spotlessness of the clinic

Other “nice To Have” Skills

As a clinic that seeks to create an environment for all women to feel safe, heard, recognized and avowed in their health, bodies and lives, we are consistently seeking providers with backgrounds that are meaningfully different from those already forming our team. You bring a diverse background, a range of care experiences in different communities or various modalities
Former positions in delivering care for women in the following situations is a plus, including care delivery for LGBTQ populations
You have experience running data security protocols and have a strong understanding of HIPAA

Other Important Details