Clinical Operations Associate

Reports To: Senior Manager, Provider Training and Enablement
Location: Remote
Employment Type: Full-Time

Job Summary

We are seeking a detail-oriented Coordinator to support Tia's Clinical Operations team, with a primary focus on Training, Enablement, and Quality Assurance initiatives. In this role, you will report directly to the Senior Manager of Clinical Training and Enablement while providing crucial administrative support across Clinical Operations functions. Your organizational skills will be vital in maintaining and scaling our clinical infrastructure as Tia continues to grow.

Key Responsibilities

Cross-Functional Administrative Support

Act as the administrative support for the Clinical Operations team, encompassing Training, Enablement, and Quality Assurance departments.
Support and coordinate scheduling for provider onboarding sessions, training programs, and quality reviews
Manage and maintain documentation, workflows, resources, and databases across Clinical Operations
Coordinate external communications with health systems partners related to meeting schedule and data request

Training & Enablement Support

Prepare materials for training sessions and provider onboarding
Track provider completion of onboarding milestones and training requirements
Develop systems to collect training data and generate reports on provider completion status for management review
Assist in organizing and coordinating of training sessions and workshops
Help maintain the digital infrastructure for training delivery
Support the development and distribution of clinical resources and training materials.
Collate feedback from post-onboarding surveys and create summary reports to identify improvement opportunities
Create accountability workflows for clinical managers to track training completion and competencies

Quality Assurance Support

Assist with the coordination of clinical audit processes and documentation
Help track and organize quality improvement initiatives
Support data collection, management, and reporting for quality metrics
Maintain accurate records of provider certifications, competencies, and continuing education
Help monitor adherence to clinical standards and identify areas for improvement

Ensure all workflow documentation is up-to-date and consistent across all resources and systems
Maintain documentation templates and consistency
Contribute to synthesizing resources, identifying resource gaps, and prioritizing resource creation
Assist with surveying providers to gather feedback on operational effectiveness
Support the Senior Manager of Quality Improvement in developing scalable solutions for clinical operations needs

Qualifications

Associate's or Bachelor's degree preferred
3+ years of administrative experience, preferably in healthcare environments
Experience supporting multiple teams or departments simultaneously
Exceptional organizational and multitasking abilities
Strong attention to detail and accuracy
Experience with scheduling, documentation management, and reporting
Knowledge of healthcare terminology and clinical environments is a plus

Competencies

Organization: Outstanding ability to maintain organized systems and processes across multiple workstreams
Communication: Clear and professional communication skills when interfacing with various clinical teams
Adaptability: Comfort with changing priorities in a fast-paced healthcare startup environment
Problem-Solving: Ability to identify operational issues and propose practical solutions
Discretion: Handle confidential clinical and provider information with appropriate care and judgment
Initiative: Self-starter who can work independently and anticipate needs across departments
Collaboration: Work effectively with various teams, providers, and personalities throughout the organization

The anticipated salary range for this position is between $55,000 - $60,000. Tia's base salary range for this role is based on national market data and applies consistently, regardless of where a team member resides. We believe in equitable compensation practices and offer a comprehensive benefits package to all team members, irrespective of location.

About Us:

Founded in 2017 by Carolyn Witte and Felicity Yost, Tia is the modern medical home for women. We are trailblazing a new paradigm for women's healthcare that treats women as whole people vs. parts or life stages. Blending in-person and virtual care services, Tia's "Whole Woman, Whole Life" care model fuses gynecology, primary care, mental health and evidence-based wellness services to treat women comprehensively. By making women's health higher quality and lower cost, Tia makes women healthier, providers happier, and the business of care delivery stronger — setting a new standard of care for women everywhere.

Tia has raised more than $132 Million in venture capital funding to date, including a recent $100 Million Series B investment, one of the largest early-stage rounds ever for a healthcare company focused on women. Tia has ambitious plans to scale its "whole-woman, whole-life" model to more than 100,000 women by 2023. We'll do this by growing virtual and in-person operations in existing and new markets while expanding its service lines to care for women throughout their entire lives - from puberty to menopause. Since launching in 2017, Tia has grown to serve thousands of women aged 18-80 with blended in-person and virtual care in New York City, Los Angeles, Phoenix and soon San Francisco.

We're building a world class team to reimagine women's healthcare. We're an interdisciplinary team of clinicians, researchers, designers, technologists and operators who have seen firsthand how broken the healthcare system is for women. We're united by a powerful mission to enable every woman to achieve optimal health, as defined by herself, as well as a shared set of values and principles that define our business, products, and culture.

Tia is building a culture of excellence — in people, process and product. This is our northstar value;

What is excellence, exactly?

Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We're looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.

We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia's highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:

A drive to constantly improve through experimentation, reflection. and an insatiable growth mindset — said another way, we're energized by the possibility of invention, innovation, and iteration

Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)

Asking why, then why again — because accepting "this is just the way it is" is not good enough

Grit & perseverance — a maker mentality that involves "rolling up your sleeves", but also deep care for oneself and for others

A commitment to uncovering talents to unlock "rock star" potential across every individual

Furthermore, excellence reflects the "bigness" and the "boldness" of Tia's mission and vision — a world in which every woman can achieve optimal health, as defined by herself.

Said another way, Tia's mission is NOT to make healthcare incrementally better for women. Instead, we've intentionally set out to create a fundamentally new paradigm for modern women's healthcare that's truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a "one and done." We have not and will not "get it right" with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully "achieve." By design, we will never be "done" with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence.

Location: This is a fully remote position.

Benefits

Free Tia membership
$300 one-time WFH stipend
$50/month phone and internet reimbursement
Medical, dental, and vision benefits
401k program (no matching at this time)
13" Macbook Pro
Travel stipend for team off-sites

This position may require attendance at company and team off-sites and is subject the Company's vaccine requirement, as permitted by law and subject to reasonable accommodation.

Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us!

Tia

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