Job Description
Position: Clinical Manager, Women’s Outpatient Program (Women’s Health Clinics, Maternal Fetal, Perinatal Community Care & Sexual Assault and Domestic Violence Regional Program)
Status: Permanent Full Time
Department: Women’s & Children’s Program
Posted Date: Tuesday March 18, 2025 Tuesday April 1, 2025 closing at 11:59PM EST
Base Rate: $115,450 - $173,180 (salary band placement commensurate with experience)
Reports To: Director, Women’s & Children’s Program
Trillium Health Partners (THP) is embarking on an exciting journey to revolutionize healthcare for women and children in Ontario. As one of Canada's largest community-based acute care facilities, THP is proud to introduce the Shah Family Hospital for Women and Children, a groundbreaking addition to our network of healthcare facilities. As we build towards the future, we are seeking passionate and skilled professionals to join our team in shaping the next generation of healthcare. If you're excited about being part of this transformative initiative and contributing to the health and well-being of women and children in our community, we invite you to explore this exciting career opportunity at Trillium Health Partners.
Our Mission:
A New Kind of Health Care for a Healthier Community
To learn more about Trillium Health Partners, please visit www.trilliumhealthpartners.ca
Position Overview
The Women’s Health Outpatient Clinical Manager reports directly to the Director, Women’s & Children’s Program and serves as a key member of the program leadership team. This role oversees the number of Women’s Health Clinics and will co-lead the development of a comprehensive Women’s Health Outpatient Program in preparation for the Shah Family Hospital for Women & Children.
The successful candidate will excel in operational effectiveness; is committed to patient-centred design; and has a passion for leading workplace transformation within an interprofessional setting. We are seeking a dynamic leader who has a demonstrated history of achieving results; leading complex change and who can think critically and strategically in a fast-paced environment. Further, the successful candidate consistently demonstrates our values of compassion, excellence and courage when leading the delivery of an exceptional patient experience.
Key Responsibilities
- Plan, coordinate and effectively manage resources within the Women's and Children's Health program (e.g. financial, human, physical space, equipment and materials) in alignment with the Hospital's strategic plan.
- Oversee the quality of care delivered by the interprofessional team in collaboration with the other leaders in the program, and partners in Quality and Risk, Professional Practice and Human Resources.
- Accountable for patient flow and the effective management of patient transitions within and beyond the hospital.
- Recognize, assess and mitigate risks related to patient care and provider safety.
- Implement and monitor recommendations associated with patient safety incidents.
- Review, analyze and apply program performance data to support decision-making and continuous quality improvement.
- Responsible for overall target of achieving results related to improving patient experience, improving measurable quality outcomes, financial stewardship and provider/staff joy in work.
- Manage all aspects of employee relations including human resource planning; recruitment, performance management; coaching/mentoring and professional development.
- Manage unit specific aspects of patient relations including managing complaints, liaising with patient relations, communicating with patients and their families.
- Actively lead components of and support the overall execution of the In-Patient Medicine work plan.
Qualifications
- Regulated Health Professional in Ontario; Baccalaureate degree required; master’s degree preferred (e.g. Health Administration, Leadership, Quality).
- Minimum five years of leadership experience in clinical operations, within a Women’s Program.
- Excellent performance and attendance record required.
- Excellent oral, written and non-verbal communication skills.
- Ability to navigate ambiguity in a complex and fast-paced environment.
- Proven success in managing change and transforming workplace culture.
- Proven ability to manage multiple, competing priorities in fast paced healthcare setting.
- Demonstrated skills in financial management.
- Experience in building and sustaining a culture of continuous improvement.
Notes To Applicants
Internal employees who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Effective September 7, 2021, all staff, professional staff, volunteers and learners at THP will be required to provide proof of full vaccination with a COVID-19 vaccine, with the exception of those who have an approved medical exemption or accommodation.
Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act.
