Department: Patient Experience/Clinical Job

Status: Active

FLSA Status: Non-Exempt

Work Schedule: Monday-Friday 8am 5pm

Job Status: Full-Time

Reports To: Administrative Director

Amount of Travel Required: None

Positions Supervised: Patient Access staff

POSITION SUMMARY The Patient Access Coordinator serves as the first point of contact for patients, visitors, and team members. Performs administrative duties, monitors office procedures, resolves problems, and assists with office operations. This position may also be responsible for insurance verifications/authorizations, patient scheduling and working with the Leadership Team to ensure smooth operations.

ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) • Maintain the registration desk, answer phone lines, and schedule appointments • Work with Scheduling Team Leader to ensure schedules are correct and feasible for next day/next week • Ensure that team members enter and update patient information, verify insurance coverage, obtain authorizations, and collect co-pays • Provide administrative support to providers as needed (e.g. filing, distributing dictation, etc.) • Coordinate with billing department on collections and balancing payments. • Serve as liaison between patients and the clinical staff and will work toward ensuring efficiency and excellent customer service. • Adhere to established procedures for appointment scheduling, intake, and record-keeping for all patients. Develop new procedures to ensure patient experience is safe and enjoyable. • Ensure that team members collect appropriate copays, payments on accounts and payments for cash and carry supplies and accurately posts to patient's account • Communicate with providers, medical assistants, financial counselors, patient resource coordinators and other support staff as needed • Demonstrate sound knowledge of insurance plan participation and ensures appropriate processing of insurance information • Manage telephone, fax, and e-mail requests in a timely and organized manner to ensure effective communication and excellent customer service • Ensure money received is counted and reported daily. • Ability to work flexible schedules to meet clinic needs. • Work with Medical Records Coordinators in the upkeep and management of spreadsheets and payment/forms tracking. • Enter in charges for forms and no shows. • Ensure that medical record requests are being taken care of in a timely fashion. • Demonstrate the ability to use data to guide decision making. • Other tasks as deemed by Leadership.

POSITION QUALIFICATIONS Competency Statement(s) • Accountability - Ability to accept responsibility and account for his/her actions. • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others. • Accuracy - Ability to perform work accurately and thoroughly. • Analytical Skills - Ability to use thinking and reasoning to solve a problem. • Autonomy - Ability to work independently with minimal supervision. • Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas. • Competitiveness - Willingness to strive to get ahead or to finish projects. • Communication, Oral - Ability to communicate effectively with others using the spoken word. • Communication, Written - Ability to communicate in writing clearly and concisely. • Conflict Resolution - Ability to deal with others in an antagonistic situation. • Consensus Building - Ability to bring about group solidarity to achieve a goal. • Customer Oriented - Ability to take care of the customers’ needs while following company procedures. • Decision Making - Ability to make critical decisions while following company procedures. • Delegating Responsibility - Ability to allocate authority and/or task responsibility to appropriate people. • Detail Oriented - Ability to pay attention to the minute details of a project or task. • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type. • Empathetic - Ability to appreciate and be sensitive to the feelings of others. • Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. • Organized - Possessing the trait of being organized or following a systematic method of performing a task. • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. • Relationship Building - Ability to effectively build relationships with customers and co workers. • Reliability - The trait of being dependable and trustworthy. • Team Builder - Ability to convince a group of people to work toward a goal. SKILLS & ABILITIES Education: • High school diploma or equivalent Experience: • One year of relevant office experience: Medical office experience preferred Computer Skills: Ability to efficiently operate computers. Comfortable with Microsoft Office. Certifications & Licenses: N/A Other Requirements: Ability to pass required background check

PHYSICAL DEMANDS N (Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day) Physical Demands: Lift/Carry: Push/Pull: Stand F Walk F Sit C Manually Manipulate O Reach Outward O Reach Above Shoulder O Climb N Crawl N Squat or Kneel O Bend O Grasp F Speak C 10 lbs or less F 11-20 lbs O 21-50 lbs N 51-100 lbs N Over 100 N 12 lbs or less O 13-25 lbs O 26-40 lbs N 41-100 lbs N

Other Physical Requirements • Vision (Near, Distance, Color, Peripheral, Depth) • Sense of Sound - telephone, conversation, in person, etc. • Sense of Touch • Sense of Balance

WORK ENVIRONMENT Air-Conditioned and Heat-Controlled Office

Job Type: Full-time

Pay: $19.33 - $20.64 per hour

Expected hours: 40 per week

Benefits:

Disability insurance
Employee assistance program
Employee discount
Health savings account
Opportunities for advancement

Medical Specialty:

Ob/Gyn

Schedule:

Monday to Friday

Education:

High school or equivalent (Preferred)

Experience:

related: 1 year (Required)

Language:

English (Required)

Ability to Commute:

Lynchburg, VA 24502 (Required)

Ability to Relocate:

Lynchburg, VA 24502: Relocate before starting work (Required)

Work Location: In person

Women's Health of Central Virginia jobs

Patient Access Coordinator

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