POSITION SUMMARY

The Medical Records employee handle all incoming and outgoing records and referrals. This individual will review records for completeness and accuracy. He or she must maintain confidentiality at all times.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

● Process all incoming faxes into the medical record

● Answer incoming phone calls and handle all medical records request from patients, hospitals and other facilities.

● Return calls, messages and emails to patients within appropriate time frame.

● Ensure the medical record is accurate, complete and organized

● Create digital copies of paperwork and move into the record electronically

● Prepare records for subpoena’s and attorney’s offices

● Prepare invoices for medical records

● Take payments for medical records and forms

● Make outbound calls to obtain records needed by the physicians and staff

● Scan information into the medical record

● Complete HEDIS requests from insurance companies.

● Send certified letters

● Complete breast pump orders and fax to appropriate suppliers

● Answer incoming phone calls and handle all incoming and outgoing referral requests from patients, hospitals and other facilities

● Fax records and/or call offices to schedule outbound referrals and scans

● Obtain authorizations for radiology appointments scheduled

● Ensure that patient is scheduled for referred appointment and the chart is updated accordingly

● Ensure that the notes are received from the scheduled outbound referral to complete the referral loop

● Process inbound referrals, ensure correct department receives, and inform preloaders.

● Ensure that completed note is sent back to the referring providers.

● Fill out FMLA paperwork and forms

● Work within proper practice procedures set by supervisor

● Analyze procedures and make recommendations to supervisor for improvements

● Assist with MIPS program as deemed necessary based on yearly guidelines. ● Perform any other tasks, as needed by the practice

POSITION QUALIFICATIONS

Competency Statement(s)

● Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

● Accuracy - Ability to perform work accurately and thoroughly.

● Communication, Oral - Ability to communicate effectively with others using the spoken word.

● Communication, Written - Ability to communicate in writing clearly and concisely.

● Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

● Detail Oriented - Ability to pay attention to the minute details of a project or task.

● Energetic - Ability to work at a sustained pace and produce quality work.

● Friendly - Ability to exhibit a cheerful demeanor toward others.

● Organized - Possessing the trait of being organized or following a systematic method of performing a task.

● Reliability - The trait of being dependable and trustworthy.

● Responsible - Ability to be held accountable or answerable for one’s conduct.

● Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

● Working Under Pressure - Ability to complete assigned tasks under stressful situations.

SKILLS & ABILITIES

Education: High School Diploma, or equivalent

Experience: 1 year Medical Records and Referral experience, required.

Computer Skills: Ability to efficiently operate computers. Comfortable with Microsoft Office.

Certifications & Licenses: N/A

Other Requirements: Ability to pass required background check

PHYSICAL DEMANDS

N (Not Applicable)

Activity is not applicable to this position.

O (Occasionally)

Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands:

Lift/Carry:

Push/Pull:

Stand F

Walk F

Sit C

Manually Manipulate O

Reach Outward O

Reach Above Shoulder

Climb N

Crawl N

Squat or Kneel O

Bend O

Grasp F

Speak C

10 lbs or less F

11-20 lbs O

21-50 lbs N

51-100 lbs N

Over 100 N

12 lbs or less O

13-25 lbs O

26-40 lbs N

41-100 lbs N

Other Physical Requirements

Vision (Near, Distance, Color, Peripheral, Depth)

Sense of Sound - telephone, conversation, in person, etc.

Sense of Touch

Sense of Balance

WORK ENVIRONMENT Air-Conditioned and Heat-Controlled Office

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: In person

Women's Health of Central Virginia

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