Front Desk Receptionist

39 Capital Women's Care • Washington, DC, US • 5d ago

Job Overview

Capital Women's Care provides total women's healthcare at the highest medical and ethical standards. This is a great opportunity to join one of the best OB/GYN practices in the area and a dynamic team. Capital Women's Care is a 150+ group of OB/GYNs located throughout Greater Washington, DC, Northern Virginia and Maryland. We are seeking a Front Desk Receptionist who strives to aid the practice in achieving quality patient care and takes primary responsibility for welcoming patients and performing various administrative duties. Bilingual proficiency in English and Spanish is required for this position.

Responsibilities

Greets all patients, vendors, and employees professionally and courteously.
Assisting patients by giving one-on-one guidance on how to use the Clear Wave Kiosk.
Collect and record designated co-pays, co-insurance, deductibles, and account balances upon patient checkout, issuing appropriate receipts when receiving payments.
Responsible for maintaining, verifying, and updating accurate patient information such as insurance information, patient demographics, and any other pertinent information in the company’s EHR system.
Accountable for all incoming phone calls in a prompt and professional manner.
Responsible for ensuring the accuracy and balancing of end-of-day patient payments.
Responsible for patient management including patient appointments, referrals, medical records requests, appointment reminders, and patient file management.
Maintain a clean, organized, and welcoming reception area.

Requirements

High school diploma or GED required.
2 years of experience in a healthcare or clinical office setting, preferably in an OB/GYN setting.
Bilingual (English/Spanish) required.
Strong knowledge of EHR and Microsoft software.
Strong knowledge of medical terminology.
Excellent communication and interpersonal skills.
Excellent problem-solving skills.
Ability to speak to patients confidentially and compassionately.
Ability to de-escalate unwanted situations.

Equal Opportunity Employment:

CWC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status. If you are selected for further consideration, you will be subject to a background investigation and drug screening. Flu vaccination is a required condition of employment. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. This job description has been approved by all levels of management.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits: