Clinic Scheduler: HSC Obgyn Call Team

Hoag Health System • Full-time • Costa Mesa, California, United States • $52.34k - $83.78k / year • 2d ago

Primary Duties and Responsibilities

The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience.

Hoag Clinic: Member Advocate I: Addresses inbound and outbound communications across multiple communication channels (e.g., telephone, email, patient portal). Accurately collects and documents information. Adheres to designated protocols, including protocol for recognition of issues that may require immediate clinical assessment or action.
Revenue Cycle: CPS Specialist: The Customer Service Specialist plays a vital role in supporting patients, healthcare providers, and internal departments. This position is responsible for managing both inbound and outbound communications across multiple channels, including telephone, email, and patient portals. The role involves handling high volumes of phone calls with professionalism and efficiency, accurately obtaining, documenting, and relaying information, and ensuring timely and effective communication to facilitate seamless patient care and operational support.

Education and Experience

Required:

High School Diploma or equivalent
1-3 years of customer service experience

Preferred:

Call Center Environment Experience
Familiarity with medical terminology
Experience with Radiology scheduling

License Required

N/A

License Preferred

N/A

Certifications Required

N/A

Certifications Preferred

N/A

Related Jobs

Procedural Scheduler - OBGYN

Providence • Full-time • Orange, CA, US • $24 - $33 / hour • 1d ago

Support & Administration OBGYN Hospital Clinic

1d ago

Clinic Scheduler: HSC Obgyn Call Team

Hoag Health System • Full-time • Costa Mesa, CA, US • 2d ago

Support & Administration OBGYN Hospital Clinic

2d ago

FRONT OFFICE ASSISTANT - Newport Beach OBGYN

Hoag Health System • Full-time • Newport Beach, CA, US • 1w ago

Support & Administration Clinic Assistant

1w ago

Front Office Assistant : OCW LH 24411 Obgyn - Full Time - 08HR - OCW Laguna Hills

Hoag Health System • Full-time • Laguna Hills, CA, US • 1w ago

Support & Administration Hospital Clinic Assistant

1w ago

IVF Coordinator

Ivy Fertility • Full-time • Irvine, California, United States • $28 - $50 / hour • 1w ago

Support & Administration Clinic

1w ago

Chinese Bilingual Front Desk Coordinator

Life IVF Center • Irvine, CA, US • 1w ago

Support & Administration Hospital Clinic

1w ago

Administrative Assistant : Newport Beach OBGYN

Hoag Health System • Full-time • Newport Beach, California, United States • $42.59k - $60.09k / year • 1w ago

Support & Administration Assistant

1w ago

IVF Coordinator

West Coast Fertility Centers • Fountain Valley, CA, US • 1w ago

Support & Administration

1w ago

Administrative Assistant : Newport Beach OBGYN

Hoag Health System • Newport Beach, CA, US • 1w ago

Support & Administration Hospital Assistant

1w ago

File Clerk /Front Office

Newport Center Womens Health • Full-time • Newport Beach, California, United States • $20 - $25 / hour • 3m ago

Support & Administration

3m ago