Working Title: Front Desk Receptionist
Job Class: Customer Service Specialist Intermediate
Agency: Public Safety Dept
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Job ID: 89388
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Location: St. Paul
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Telework Eligible: No
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Full/Part Time: Full-Time
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Regular/Temporary: Unlimited
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Who May Apply: Open to all qualified job seekers and DPS employees eligible to bid. Eligible bidders should apply through self-service and confirm their bid by emailing yerly.lee@state.mn.us by 11:59 PM 10/16/2025
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Date Posted: 10/10/2025
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Closing Date: 10/16/2025
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Hiring Agency/Seniority Unit: Public Safety Dept / Public Safety-AFSCME
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Division/Unit: Fiscal and Admin Services / FAS Administrative Services
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Work Shift/Work Hours: Day Shift / 8:00am - 4:30pm
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Days of Work: Monday - Friday
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Travel Required: No
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Salary Range: $20.76 - $27.53 / hourly; $43,346 - $57,482 / annually
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Classified Status: Classified
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Bargaining Unit/Union: 206 - Clerical/AFSCME
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Work Area: FAS Administrative Services
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FLSA Status: Nonexempt
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Designated in Connect 700 Program for Applicants with Disabilities: Yes
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
This position is the face of our Department of Public Safety (DPS) central office reception. The position interacts with many DPS employees of all levels as well as interacts in person and via telephone with the citizens and business partners. In addition, it serves as first point of contact for facility problems.
The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.
Excellent customer service skills to provide prompt, courteous and accurate information to a variety of customers over the phone, in person and through email and other written correspondence.
Data entry skills inputting information quickly, accurately and in a timely manner.
Database management skills to create, retrieve and update databases.
Experience using word processing and spreadsheet software applications (MS Word, Excel, Outlook, Teams).
Typing/Keyboarding skills to accurately type information into various formats.
Ability to explain policies and procedures in a clear, concise, and professional manner to both internal and external customers.
Math skills sufficient to calculate, review and reconcile financial data and balance accounts.
One (1) or more years of experience providing professional front desk or receptionist support.
Experience or formal training in customer de-escalation or conflict resolution techniques.
Experience managing visitor access, facility or building security systems, and handling confidential or sensitive information appropriately.
Ability to prioritize multiple tasks in a fast-paced environment while maintaining attention to detail and accuracy.
Ability to work cooperatively with individuals from diverse backgrounds and underserved communities.
Requires occasionally moving and transporting such articles as file boxes and heavy hand tools or heavier materials with help from others, and moving and transporting light objects frequently. Even though the weights being moved and transported may be a negligible amount, a job in this category may require positioning self to move to a significant degree or may involve maintaining a stationary position for extended periods.
This position requires successful completion of the following:
It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:
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Criminal history
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Reference check
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Fingerprinting check (MNJIS/CJIS)
The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
If you have questions about this position, contact Yerly Lee at yerly.lee@state.mn.us.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Yerly Lee at yerly.lee@state.mn.us.
The Minnesota Department of Public Safety (DPS) is a diverse, complex agency dedicated to serving communities across the state. DPS has 10 public facing and four support divisions with about 2,400 dedicated employees operating programs statewide that all have one goal: Building a safer Minnesota.
What do Minnesota's State employees have in common?
- A sense of purpose in their work
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Connection with their coworkers and communities
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Opportunities for personal and professional growth
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
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Diabetes care
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Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
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Pension plan that provides income when you retire (after working at least three years)
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Employer paid life insurance to provide support for your family in the event of death
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Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
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Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
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Training, classes, and professional development
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Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
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A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
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Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
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Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need. For accommodations or questions about accessibility specifically relating to this job announcement, please email the Internal Affairs/Affirmative Action Division at marna.johnson@state.mn.us or 651-539-1875.
