Monash IVF Group are leading the future of reproductive care
At Monash IVF Group we’re trying to change the way society thinks and acts in relation to their fertility. We’re removing stigmas, empowering people to make better decisions and to take action earlier. Ultimately, we are trying to improve everyone’s chance of having a family.
The reality is, we know starting a family isn’t always easy. It can take real bravery by our patients, and a lot of empathy and support from our Monash IVF Team. That’s why it’s so important that the people we select to join our team are genuinely compassionate and caring, and truly want to make a difference. If this sounds like you, read on.
A role with unique responsibilities
- Clinician Support: Assist Clinicians with administrative tasks, including diary management, theatre booking management, printing forms, and minute-taking for meetings.
- Patient Services: Provide accurate information to patients regarding appointments, treatment costs, and payment options while delivering exceptional, caring service.
- Medical Records Management: Create, maintain, scan, and file patient records; oversee medical correspondence; collect and transmit clinical data.
- Appointment & Test Coordination: Book and monitor clinic appointments, arrange tests, and ensure readiness of reception and clinical areas.
- Stock & Supplies: Order and manage stock and supplies needed for clinic operations.
- Billing & Payments: Handle surgical billing, prepare invoices, process various payment types (EFT, credit card, cash, etc.), issue receipts, balance daily takings, and manage Medicare claims.
- Reception & Communication: Maintain a professional switchboard and reception area, ensuring effective communication with internal and external stakeholders.
Are you the ideal candidate for us?
- Clinical and Program Knowledge: Experience in IVF treatment protocols (ART), donor and surrogacy programs, and medical billing is advantageous.
- Administrative and Technical Skills: Proficient in Microsoft Office and Monash IVF Group systems; skilled in preparing professional documents and understanding internal policies and procedures. Experience with Genie Software is a bonus!
- Communication and Interpersonal Strengths: Strong interpersonal and communication skills.
- Organisational Abilities: Highly organised with excellent time management, multitasking capabilities, and attention to detail.
Why work for us?
At Monash IVF Group, we are more than just a workplace —we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Our state-of-the-art facilities provide an inspiring environment where cutting edge technology meets compassionate care.
We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career.
Monash IVF Group values each and every one of our employees
Leading the evolution of care means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits, including the following:
A Learning & Development Framework that supports your professional development
Participation in an annual Mentor Program
Ability to join our team of Peer Support Champions
Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial.
Discounts on MIVFG fertility and ultrasound services
Paid IVF Leave
Paid Parental and Partners Leave
Access to Fitness Passport Gym Membership
Celebrate successes through our Internal Recognition Program.
Benefit from our Employee Referral Program when you bring great talent onboard.
If you’re ready to join the brave leaders of reproductive care, please follow the link below.
Closing Date: 10 October 2025 (if not filled prior)
Lizzy Herbert
HR Business Partner
recruitment@monashivfgroup.com
All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy.
