The Medical Receptionist plays a crucial role in the healthcare industry, serving as the first point of contact for patients and visitors. This position requires a blend of administrative skills and customer service expertise to ensure a smooth and efficient operation within a medical facility. The Medical Receptionist is responsible for managing appointments, handling patient inquiries, and maintaining accurate records, all while providing a welcoming environment for patients. In Dubai, where the healthcare sector is rapidly growing, this role is essential in delivering high-quality service and support to both patients and healthcare professionals.
Responsibilities:
- Greet patients and visitors in a friendly and professional manner.
- Manage appointment scheduling and ensure efficient use of the healthcare provider's time.
- Handle incoming calls and respond to patient inquiries regarding services and procedures.
- Maintain patient records and ensure all information is accurate and up-to-date.
- Process patient registrations and verify insurance information.
- Assist in billing and payment processing as required.
- Coordinate with medical staff to ensure seamless patient flow.
- Prepare and manage medical charts and documentation.
- Ensure compliance with healthcare regulations and confidentiality standards.
- Perform general administrative tasks, including filing and data entry.
Preferred Candidate:
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficient in using medical software and office applications.
- Detail-oriented with a focus on accuracy.
- Ability to work in a fast-paced environment.
- Empathetic and patient-focused attitude.
- Previous experience in a medical or healthcare setting is preferred.
- Knowledge of medical terminology is a plus.
- Ability to handle sensitive information with discretion.
- Willingness to learn and adapt to new technologies.
Skills
- Proficient in medical office software and electronic health records (EHR).
- Strong customer service and communication skills.
- Ability to manage multiple tasks efficiently.
- Knowledge of healthcare regulations and patient confidentiality.
- Basic accounting and billing knowledge.
- Familiarity with medical terminology and procedures.
- Strong attention to detail and organizational skills.
- Ability to work collaboratively in a team environment.
