About Us:
The United States has the poorest maternal and birth outcomes of all developed countries with underserved, Black, Brown, Indigenous communities disproportionately affected. Cayaba Care is working to drastically improve the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms.
Cayaba Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually, to ensure they have all the social support they need for a successful and joyful pregnancy journey. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are.
We ensure that our members do not feel alone during their pregnancy journey, and that they have a trusted resource for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Cayaba Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other support services that are traditionally not available through their doctors’ offices.
Our Values:
- Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another.
- Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths.
- Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles.
The Role:
We are seeking a Phone Outreach Associate, specialized in engaging new clients. This role will be responsible for making calls to potential members and be able to accurately explain what we do at Cayaba and how we serve our community. The ideal candidate will be a quick learner who can memorize scripts and adapt when issues arise during a call. As the voice of our company, the Phone eOutreach Associate must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping members and driving membership growth for Cayaba.
This role is expected to work from 8:30am-5:30pm, with at least two days a week from 11am-8pm EST.
This role will be reporting directly to the Chief Executive Officer.
Responsibilities:
- Making calls to potential members, identifying their needs, and providing information about services offered
- Answering questions about Cayaba and the membership journey
- Checking if potential members are eligible to enroll with Cayaba
- Registering members with the program
- Maintaining databases by keeping member information up to date
- Collaborate with the Growth Team on feedback received from potential members
Qualifications:
- High school diploma or equivalent
- Call center or community outreach experience
- Outgoing personality who is excited to bring our services to those who need it
- Good listening skills and attention to detail
- Comfortable with technology and digital platforms
- Ability to thrive in a fast-paced, high-growth startup environment
- Demonstrated experience being able to take direction, learn quickly, and work independently
Why Join Us:
Working with us is a chance to build something from the ground up, shape the future of maternal health, and grow with a team that values impact, ownership, and care. As an early team member, you’ll help define how we deliver care and support at scale.
We offer a comprehensive benefits package designed to support you both professionally and personally:
Time Off That Works for You
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Salaried (Exempt) Employees: Enjoy unlimited time off after the 90-day probation period.
- Full-Time (Non-exempt) Employees: Receive three weeks of paid time off after the 90-day probation period.
Comprehensive Health & Wellness Coverage
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Medical Insurance: Access top-tier healthcare through Independence Blue Cross, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month.
- Dental Insurance: Coverage for preventive care, as well as basic and major procedures.
- Vision Insurance: Coverage for routine eye exams and eyeglasses.
Security & Future Planning Options
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Life Insurance: Financial protection for your beneficiaries.
- Disability Insurance: Short-term and long-term coverage in case of illness or injury.
- 401(k) Retirement Plan: Opportunity to save for the future (note: company contributions are not matched).
We’re building something great and want you to be part of it. If you're looking for a fast-paced, dynamic environment where your contributions make an impact, apply today!
