Visana Health is a new and growing virtual women's health clinic offering comprehensive clinical care and holistic support for women. We are redesigning women's healthcare by bringing a patient-centered human touch to care for complex conditions such as chronic pelvic pain, endometriosis, uterine fibroids, heavy menstrual bleeding, and more.
Even if you don’t necessarily check every box, please apply, we value diversity in our hiring process.
The Care Coordinator, in collaboration with the multidisciplinary provider team, is responsible for the timely coordination of health care services to meet every patient's individual needs and promote high quality visit experiences and cost effective clinical outcomes.
Medical Assistant Certification is required.
There are part-time and full-time benefited positions with a 90 day probation period.
Initiate proactive patient outreach to support lab/imaging/referral tracking, gaps in care and other quality measure improvement efforts
Perform multiple administrative tasks such as; Scheduling appointments, sending out lab/imaging orders, assisting with pharmacy calls and prescriptions, completing referrals, updating electronic health records, adding/updating insurance packages, collecting payments
Demonstrate empathy and professionalism via all communication methods, including: phone, video, email, slack, text, and patient portal messages
Conduct effective and compassionate communication with patients to plan, implement and follow up on patient needs.
Real time clinical support to solve/ trouble shoot challenges that come with providing remote virtual services
Assisting patients with lab, imaging or pharmacy issues in real time
Identifies and appropriately manages patient related issues to the Provider when required
Escalates to Practice Leadership in a timely manner when patient cases require special or immediate attention. (E.g. adverse events or patient complaints)
Provides quality customer service- follows HIPAA rules/regulations
Adhere to all relevant regulations, policies, and procedures to ensure patient safety and privacy
Adhere to internal compliance program/protocols
2-3 years of healthcare customer service experience with hybrid practice models
Medical Assistant certification required
Prior experience utilizing the CoverMyMeds system required
Demonstrated excellence navigating and using an EMR
Must be willing to work nights or weekends including east/west coast time zones
Highly organized, detail-oriented, self-starter
Hourly wage between $19 - 22/hour
Fully remote, work from home opportunity!
Benefits (for FT only): medical, dental, vision, 401k
