Medical Scheduler

Together Women's Health • Full-time • Memphis, TN, US • 1w ago

MidSouth OBGYN, a practice partner of Together Women’s Health (TWH) has an immediate opportunity for a full time Medical Scheduler to join our team!

Reporting directly to the Practice Manager, the Medical Scheduler will be responsible for utilizing clinical knowledge to schedule appropriate procedures/surgeries per provider’s orders.

The Medical Scheduelr must schedule office-based procedures consistent with the patient’s diagnosis and procedure request. They must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. In this role, the individual must be organized, and be able to manage a demanding workload with accuracy, while maintain the utmost level of customer service.

The work hours for this role are 800am-430pm M-F.

Answering telephones and emails as well as common questions about surgical times, appointments, and instructions
Assist patients in filling out forms and collect fees such as co-pays, co-insurance, and any other monies due
Ensures patients have proper medical clearance and pre-surgical testing as needed
Enters notes/special instructions needed for scheduling in the electronic medical record
Scheduling patients' appointments, surgeries, and obstetric deliveries. Sending reminders to patients, and scheduling emergency and add-on surgeries
Ensuring adequate preparation for surgeries by scheduling the necessary equipment and procedure rooms and maintaining the surgical inventory
Understanding surgical procedures, such as the necessary time a surgery takes and the medical staff necessary, to properly maintain a surgical schedule
Providing patients with pre- and post-operative instructions
Managing surgical documents, gathering, and inputting patients' information, and entering post-surgery data into patients' records
Ensuring all surgical cases are scheduled in a timely manner in accordance with the Physician or Surgeon's directions
Maintains confidentiality of patient and company related business
Other duties as assigned
A high school diploma or equivalent
Knowledge of customer service principles and practices
Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping is preferred
Knowledge of multi-line phone system
Demonstrated initiative and strong organizational skills
Exceptional interpersonal communication skills with a positive tone
Ability to work independently on assigned tasks as well as to accept direction on given assignments
Deals with confidential information and/or issues using discretion and judgement
Proven achiever, not afraid of ambitious goal setting and high expectations
Strong interpersonal and communication skills; experience in effectively communicating with the public
Strong organizational skills; must be able to manage and prioritize multiple workstreams and patient interactions simultaneously

Why Together Women’s Health (TWH)?

Because we do things a bit differently here. We’re a rapidly growing network of Obstetrics and Gynecology practices, and while it’s important to know what we are, it’s more important to know what drives us - our mission is to improve the lives of our healthcare partners and their patients. Our actions speak louder than those words. We invest in our talented teams and our connection to our core values last longer than a quick glance through the employee handbook - we live them every day! TWH is a place where careers thrive for those who believe the right team can achieve anything.

What’s in it for you?

As a full-time team member, you will have access to a range of benefits to include Health Care Plan (medical, dental & vision), Retirement Plan with a generous company match, Life Insurance, Paid Time Off (because we work hard and play hard), Short-Term (at no cost to you) and Long-Term Disability...not to mention a team of smart, passionate and friendly people.

Together Women’s Health (TWH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.