Essential Duties & Responsibilities
Postpartum Support International (PSI) works to promote awareness, prevention, and treatment of mental health issues related to childbearing. PSI supports families, provides expert training to providers, and creates a bridge between families and informed resources. PSI disseminates information and resources through its volunteers, website, training, chapters, and annual conference. PSI board and staff are dedicated and passionate individuals committed to alleviating distress and improving outcomes for pregnant and postpartum families. PSI headquarters is in Portland Oregon, but the position is entirely remote. PSI additionally operates the National Maternal Mental Health Hotline, a 24/7 hotline federally funded by the Health Resources and Services Administration (HRSA).
The PRN Hotline Counselor supports the day-to-day interaction with the National Maternal Mental Health Hotline help-seekers by providing emotional support and resources to pregnant and postpartum women and their supports/loved ones. Working in collaboration with the Services/Clinical team, the Hotline Counselor operates as the front-end support and engagement; answering incoming calls, texts, and chats and providing telephonic services, screenings, and treatment and recovery support in a culturally competent manner to support the NMMH Hotline.
The PRN Hotline Counselor is to be attentive to and respond to as-needed scheduling requests across the 24/7 period.
Schedule: As-needed basis, with varying hours across the 24 hours Sunday - Saturday depending on demand and organizational need. If the employee's availability does not meet the needs of the hotline, there is no guarantee that the employee will be scheduled to work.
To maintain status as an active PRN Hotline Counselor, a PRN Hotline Counselor must work a minimum of four 4-hour shifts per month, maintain licensure/certification and liability insurance, and participate in required NMMHH training.
This is an independent contractor role through 9/27/2025, with the possibility of renewal.
Specific Activities include:
- Answer incoming calls, texts, and web chats to provide immediate psychosocial support, evidence-based information, and brief interventions.
- Educate help seekers about resources and services in a professional approach
- Provide resources and referrals for treatment and recovery support services to pregnant and postpartum women and their support persons/loved ones.
- Maintain complete, quality, and accurate documentation of cases.
- Ensure professionalism in the workspace and when using any of the communication platforms
- Fully interact with your remote team, including communicating while on shift via Slack and other mediums as assigned.
- Ensure the privacy and confidentiality of each caller and their information
Education and/or Work Experience Requirements
- Bachelor's degree in a relevant field.
- Candidates must be one of the following: Licensed Mental Health Clinician, such as a Professional Counselor, Social Worker, Psychotherapist, Psychologist, or Marriage and Family Therapist, a Licensed Healthcare Professional who has experience in maternal and child health, such as a Nurse, Nurse Midwife, Nurse Practitioners, Physician Assistant, or Psychiatrist, or a national or state-Certified Doula, Lactation Consultant, Childbirth Educators or Peer Specialist.
- Complete and clear Non–Sensitive Tier II - Moderate Background Check and Clearance (administered by HHS/HRSA).
- Two (2) years’ work experience in your profession, working with the maternal and child health population.
- Must complete all training as required by Postpartum Support International training policies and procedures.
Additional Eligibility Qualifications
- Excellent verbal and written communication skills, including the ability to effectively communicate with help seekers and NMMHH administrative team members;
- Maintain a good standing state licensure or certification;
- Obtain and/or maintain professional liability insurance coverage of at least $1,000,000 per occurrence $3,000,000 aggregate.
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude, and sensitive demeanor;
- Must be able to multitask and handle potentially unpredictable and high-acuity situations;
- Can adapt to immediate changes in policies and procedures;
- Must be able to communicate effectively and be a team player;
- Must be able to commit to the Postpartum Support International vision and be passionate about its mission;
- Ability to work flexible traditional and non-traditional hours;
- Ability to work independently and to carry out assignments to completion within parameters of instructions given prescribed routines, and standard accepted practices;
- As a work-from-home employee, one must have a quiet, secure, space for privacy and confidentiality and internet speed (150 Mbps for one home remote user, and up to 4 additional users, 200+ Mbps if multiple users, or any cloud gaming, YouTube, social media/streaming. If another member of the household is learning or working remotely, the requirement is either 150 or 200 based on how much live feeds/streaming is included).
Benefits
- This position will be ineligible for benefits.
Physical Requirements
- Ability to safely and successfully perform the essential job functions consistent with the ADA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards;
- Required to sit, stand, walk, speak and hear while performing the duties of this job, regularly. The position requires extensive computer use so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen.
Job Types: Part-time, Contract
Pay: $35.00 per hour
Schedule:
- 4 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- On call
- Overnight shift
Work Location: Remote
