Per-diem Scheduler at Maternal Fetal Medicine

Yale New Haven Health • Part-time • New Haven, Connecticut, United States • $167.63k - $312.90k / year • 3d ago

Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Schedules patients for clinic visits, ultrasounds, testing, and evaluation through referrals from physicians offices and in-house staff. Patient and family centered care (PFCC) at YNHH is demonstrated by working with patients and their families based on the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes providing service excellence by creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel. Adheres to the "I Am YNHH" service excellence pledge and promotes a positive work environment.

EEO/AA/Disability/Veteran Responsibilities:

1. Schedules appointments and exams for patients as requested by referring physicians, utilizing IDX system.
- 1.1 Answers telephone in a courteous manner by identifying self and department 100% of the time.
2. Performs all functions to ensure accurate, prompt, and effective scheduling for the Department of Maternal-Fetal Medicine.
- 2.1 Routinely completes scheduling requests for the Department

Qualifications:

EDUCATION

High School graduate courses in medical terminology helpful.

EXPERIENCE

One (1) to two (2) years experience in the medical field utilizing computers and medical terminology preferred. Previous Business Associate experience preferred.

SPECIAL SKILLS

Specific skills related to IDX scheduling preferred. Ability to work independently, problem solving, organizing and prioritizing according to need and urgency. The individual must possess excellent telephone etiquette and value customer service. Scheduling of new patients to include confirmation letters phone calls, scheduling return visits and ultrasounds, following through with re-booking of missed appointments and cancellations, coordinating and following through with pre-certification prior to visit. Utilization of the IDX system for all scheduling issues.