Director of Operations
Are you a detail-oriented leader who thrives on creating exceptional employee and patient experiences? Do you excel at mentoring teams and ensuring smooth daily operations? This genuine, collaborative reproductive medicine clinic is seeking a respected Director of Operations. In this role, you will oversee the clinical and front office teams, ensuring all operations run efficiently and patients receive five-star service. You will provide guidance and coaching to team members, enforce policies and procedures, and ensure resources are allocated effectively. A successful candidate will bring strong organizational skills, a customer-service mindset, and a passion for fostering a positive and productive environment. This is a full-time, permanent position based onsite in Jacksonville, Florida.
Why Work for This Company?
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Strong focus on company culture and belief that the happiness of employees will directly affect the company’s success and patient experience.
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Mission to provide exceptional services to families struggling with fertility, ensure they fully understand all their options, and support them every step of the way.
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Opportunity to help revamp policies and procedures as the clinic continues to grow.
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Competitive base salary and bonus program with comprehensive benefits (medical, dental, vision, life & disability, EAP, and 401(k) with employer match).
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Generous paid time off and holidays.
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Opportunity for professional development through comprehensive training.
How You Will Contribute
We always do whatever it takes, even if it isn’t specifically our “job.” In general, this role is responsible for the following:
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Oversee day-to-day operations of HQ and all satellite locations.
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Work closely with the Executive Team and Physician Partners to optimize operational effectiveness, enhance the patient experience, and ensure compliance with all applicable laws and regulations.
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Provide oversight for all practice expenditures, ensuring efficient use of resources while emphasizing cost containment without compromising the quality of patient care.
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Foster a professional, positive, and healthy work environment by promoting open communication, transparency, and team collaboration.
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Ensure compliance with all regulatory requirements with HIPAA, OSHA, and other relevant laws.
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Performance management, including conducting one-on-ones, performance evaluations, training and disciplinary action.
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Maintain a relentless focus on the patient experience by immediately addressing customer service issues and identifying opportunities to improve office workflows.
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Analyze patient feedback, review survey data, and collaborate with providers and staff to develop strategies that enhance patient satisfaction and care delivery.
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Monitor key performance indicators (KPIs), including staff productivity, patient satisfaction, and financial metrics, in collaboration with the Executive Team. Use data to drive decision-making, identify trends, and develop actionable strategies for continuous improvement.
Must Haves
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5+ years of experience in healthcare operations, with at least 3 years in a leadership or management role.
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Strong knowledge of healthcare regulations, including HIPAA, OSHA, and other relevant laws.
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Proven experience in practice management, staff supervision, and process optimization.
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Excellent financial acumen, with experience managing budgets and optimizing costs.
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Exceptional leadership, communication, and interpersonal skills.
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Ability to analyze data and trends to inform decision-making and drive continuous improvement.
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Proficiency in office management software, Microsoft Office Suite, and practice management systems.
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Strong problem-solving skills and the ability to handle complex operational challenges.
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Ability to handle sensitive and confidential patient information, demonstrate empathy, and provide excellent patient care.
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Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
Nice-To-Haves
More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.
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About Jacksonville Center for Reproductive Medicine
At JCRM, our goal is to provide our patients with a complete fertility investigation in a warm, supportive, and caring environment. Founded in 1994, we identify underlying fertility issues and provide an explanation of all possible options from most conservative to aggressive - this is the only way couples will be able to make comfortable, well-informed decisions during a very stressful time. Our success hinges on comprehensive treatment of the couple and not simply “shuttling” couples into the IVF process.
We strive to diagnose, educate, and counsel couples on the underlying issues so they may make a well-informed decision, knowing all their options and the likelihood of pregnancy through each step.
Advanced Reproductive Specialists/Jacksonville Center for Reproductive Medicine is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.
