Healthcare Virtual Assistant (Mexico)

Wing Assistant • Full-time • Remote (Área metropolitana de Ciudad de México, MX) • 4d ago

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Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Please only apply for this job if you are located in MX and LATAM

Healthcare Virtual Assistant (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Bilingual Healthcare Virtual Assistant!

Duties and Responsibilities include but are not limited to:

Document new patient and referral intake
Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers
Input patient information, medical records (CPT, ICD-10, HCPCS), and billing date into EMR/EHR systems
Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation
Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional
Assist in analyzing healthcare data, preparing reports, and maintaining records
Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality
Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician
Ad hoc tasks

Qualifications:

Bachelor's degree in medical fields or the pharmaceutical-related industry
At least 1 year experience as a Medical Virtual Assistant
Excellent English communication skills both written and verbal. (At least C1 level)
Solid understanding of medical terminologies and practices
Proficient in EHR/EMR systems and ability to troubleshoot common technical issues
Understanding of healthcare privacy regulations
Strong interpersonal skills
Solid organizational & time management skills with keen attention to details
Tech savvy & familiar with current technologies, like desktop sharing and cloud services

Technical Requirements:

USB Headset with Noise Cancellation feature
Working Webcam
Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
Main Internet Service Speed: at least 25 Mbps wired connection
Backup Internet Service Speed: at least 10 Mbps

Benefits:

Performance Incentives
Job Security and Stability
Paid Training
Inclusive Culture
Upskilling Opportunities
100% Work-From-Home
Exceptionally Supportive Team
Opportunities for Career Growth
Fun Work Environment
Holiday & Overtime Pay
Bonuses, Tips, and Referral Program

Schedule: 20-40 hours per week

Location: This is a remote job

Salary: This is based on your experience and skills.

Please note:

Only qualified candidates will be invited to take the assessment & scheduled for an interview
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