Client Relations & Authorization Specialist
Location: Augusta, GA (On-site) Hours: Full-time, 40 hours/week (Some weekend or after-hours coverage may be required to support global clientele) Company: Xytex Corporation
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About Xytex
Xytex is a global leader in donor sperm services, helping individuals and couples around the world build their families. With more than 50 years of experience, Xytex is committed to delivering excellence in client service, innovation, and compliance across borders.
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Position Summary
We are seeking a Client Relations & Authorization Specialist to join our collaborative sales and client service team. This individual will play a critical role in guiding clients through their fertility journey, managing insurance and lender authorizations, and supporting the order lifecycle. The ideal candidate is motivated, solutions-oriented, and thrives in a fast-paced environment focused on creating families.
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Key Responsibilities
· Coordinate insurance and lender authorizations related to fertility services.
· Process client orders, verify payment and authorization information, and ensure documentation is complete.
· Handle sales-related tasks, including responding to inbound calls and emails, completing transactions, and assisting clients with product selection.
· Act as a key liaison in the client journey—ensuring seamless communication and timely service delivery.
· Work collaboratively with the sales team to support client needs from initial inquiry through order fulfillment.
· Contribute to team goals by meeting individual productivity and service metrics.
· Provide cross-coverage and support during peak times or team member absences, including weekends or evenings as needed.
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Required Qualifications
· Previous experience in insurance authorization, patient services, or a related healthcare/medical office setting.
· Strong interpersonal and customer service skills with a commitment to compassionate care.
· Highly organized with attention to detail and accuracy in data entry.
· Ability to work independently and as part of a collaborative, goal-oriented team.
· Comfortable handling sensitive information and maintaining confidentiality.
· Technically proficient in Microsoft Office and CRM systems; training provided on internal platforms.
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Preferred Qualifications
· Background in reproductive health, fertility services, or medical sales is a plus.
· Familiarity with third-party lender platforms or insurance billing processes.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Client services: 5 years (Preferred)
Ability to Commute:
- Evans, GA 30809 (Required)
Ability to Relocate:
- Evans, GA 30809: Relocate before starting work (Required)
Work Location: In person
