Our Receptionist at the Reproductive Science Center of New Jersey - Eatontown location, will ensure the front desk operates with efficiency, accuracy, and professionalism. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries.
Hours are Monday - Friday 7 a.m. - 4:00 p.m., rotational weekend coverage will be required. Rotating satellite coverage to Toms River and Lawrenceville will be needed.
Essential Responsibilities:
- Demonstrates 100% commitment to exemplary customer service that results in a positive, seamless patient experience.
- Works collaboratively with physicians, clinical team members and other office employees, provides information and assistance to clinic patients.
- Complies with applicable regulations and laws, adheres to the policies, procedures and rules of the practice, follows front desk protocols and standard operating procedures, and complies with all safety policies.
- Schedules and coordinates all types of patient appointments accurately using our EMR and billing systems concurrently.
- Responds professionally and timely to phone and email correspondence from patients and practice staff.
- Maintains and updates current information on physicians’, coordinators’, nurses’ and other specialists’ schedules, ensuring that patients are scheduled properly.
- Provides timely and accurate information to patients regarding future appointments and scheduled procedures.
- Escorts patients to appointments as required.
- Collects payments in accordance with our policies.
- Other duties as assigned.
Required Education/Experience:
- High School Diploma or equivalent; Bachelor’s degree preferred
- Minimum of one year of administrative medical office experience required
- Experience with Electronic Medical Record (EMR) system strongly preferred
Why You'll Love Working Here – Our Amazing Benefits:
🌟 Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee only healthcare coverage option is also available.
👨👩👧👦 Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
🤱 Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.
🌴 Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!
💼 Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
💳 Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
💚 Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.
🙌 Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!
📚 Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.
🧘 Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.
💡 Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
🐾 Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.
