At Esco, we strive to make human lives healthier and safer by committing to invent, discover, and commercialize enabling technologies in the life sciences arena globally. A leading manufacturer of laboratory equipment, bioprocessing tools, and state-of-the-art IVF medical devices, we pride ourselves as a life sciences ecosystem builder comprising of over 30 companies in 43 office locations, with proprietary products and services sold in more than 100 countries worldwide.
We continuously challenge ourselves to break new ground in the life sciences arena, and we succeed by leveraging the diverse expertise of our talented individuals from all walks of life. In exchange, we provide opportunities for them to reach their potential. Let’s work together to deepen our global footprint and pursue our mission of making human lives healthier and safer!
Job Description:
- Handle customer inquiries for services and spare parts, send quotations, and follow up weekly.
- Prepare service contracts and process orders with the Logistics team.
- Manage emails, calls, and chats professionally and respond promptly.
- Track service schedules and send reminders for repeat orders.
- Reconnect with old/lost customers and offer checkups or seminars.
- Reach out to new clients and promote service offerings.
- Create and manage service orders; ensure timely service completion.
- Arrange deliveries of spare parts and handle packaging.
- Respond to customer feedback and technical issues.
- Schedule engineers for service visits and installations.
- Assist engineers with client visits to promote services.
- Enter calibration data and send certificates to customers.
- Report faulty parts, track replacements, and monitor warranties.
- Maintain calibration records and coordinate equipment shipments.
- Submit service reports and ensure ISO 17025 compliance.
- Perform monthly stock counts and update records daily.
- Prepare data for regular meetings and support the Hanoi office when needed.
- Carry out other duties assigned by the manager.
Job Requirements:
- College or university graduate in Economics, Foreign Trade, Languages, or related fields.
- 1-3 years of experience in Customer Service, Administration, or Sales Support.
- Good command of English (written and spoken).
- Strong organizational and customer service skills.
- Positive attitude, hardworking, and honest.
- Able to work independently and as part of a team.
- Willing to work under pressure and on weekends/holidays if required.
- Long-term commitment to the role.
- Working location: Thanh Xuan, Hanoi, Vietnam.
Benefits:
- Opportunities for annual overseas business trips.
- International training with Esco subsidiaries; enhance English skills.
- Exposure to leading universities, hospitals, and research centers in Vietnam.
- Supportive, creative, and dynamic work environment.
- Reports directly to the Manager.
