Description
Job Summary:
The Clinical Coordinator ll reports to a Practice or Regional Manager and is employed by Erlanger Health System. The Clinical Coordinator ll has a primary responsibility for supervision of all clinical staff and serves in a lead capacity in an Erlanger-owned physician practice.
This position oversees the various clinical and patient flow activities of the physician office, including maintaining proper scheduling requirements, recommending the hiring, termination and necessary disciplinary action pertaining to other personnel. In addition, this position provides direct and indirect patient care under the direction of practice physicians, and works with resident physicians to promote an effective learning/training environment. Other position functions include:
.
Assists in handling patient complaints and corrections as needed.
Effectively communicates goals, standards, and expectations among staff members.
Meets goals related to both quality and productivity.
Continually reviews workflows and processes to meet targets for completion of proper coding.
Develops, implements, and monitors: procedures, guidelines, and related plans.
Collaborates with and provides suggestions to physicians and staff on coding and documentation guidelines, and other revenue-cycle needs.
Supervises all patient flow functions from point of check in to check out.
Serves as lead OSHA representative.
Responsible for maintaining DNV and other regulatory compliance standards in all areas.
Responsible for effective management and stocking of clinical supplies, medications, and equipment.
Maintains appropriate charge levels for patient evaluation encounters, outpatient procedures, injections, administration fees and medical supply charges
Supports other general practice operations in collaboration with leadership
Prepares examining rooms including turning on computer terminals and assist with stocking rooms with supplies when needed.
Knowledge of policies and procedures related to infection control, environmental safety, and patient confidentiality.
Works collaboratively with provider to assist in providing care to patients:
Collect patient's history.
Prepares patient and necessary equipment/supplies for visit.
Supervises the documentation of all interventions, patient/family responses, medication prescribed, vital signs, etc. in patient chart and/or computer system.
Administers medicines, draws blood, etc. as directed.
Obtains approval for and phones in prescriptions as directed.
Completes lab slips and referral forms as directed.
Organizes forms for physicals, etc.
With focus on customer service, takes telephone messages from patients, returns messages, and provides information to others as requested/directed. Ensures all conversations by telephone, fax, email, etc. are properly documented by medical staff.
May schedule patient appointments as directed.
Make bank deposits when needed
Assists with completion of annual evaluations
Attends management meetings
All other duties as assigned by the Manager.
This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices� patient population. Participates in the practice's quality improvement process and performance evaluation.
Education:
Required:
Graduation from an Accredited School of Practical Nursing
Experience:
Required:
Two years' clinical/supervisory experience.
Preferred:
Position Requirement(s): License/Certification/Registration:
Required:
Current licensure to practice nursing in the State of Tennessee.
BLS completed prior to going to the unit/ department and maintained going forward
